Alejandro Estopinan
Miami,FL
Summary
Dynamic Service Advisor with a proven track record at El Car Wash, excelling in customer education and relationship building. Demonstrated strong multitasking abilities while consistently exceeding sales targets. Proficient in material handling and committed to workplace safety, enhancing operational efficiency through effective communication and teamwork.
Overview
4
4
years of professional experience
Work History
Service Advisor
El Car Wash
05.2021 - 12.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Unloader Associate
Strat Air
12.2021 - 02.2022
- Boosted overall productivity through effective communication with loading dock personnel and truck drivers during the unloading process.
- Collaborated with team members to complete high-volume unloading projects ahead of schedule.
- Supported warehouse operations with timely completion of additional tasks, such as packing, shipping preparation, or general cleanup when necessary.
- Prioritized workplace safety by actively participating in ongoing training sessions related to proper lifting techniques, equipment handling, and hazard identification within the warehouse setting.
- Enhanced warehouse efficiency by consistently unloading shipments in a timely manner.
Cargo Handler
Forward Air
03.2022 - Current
- Communicated proactively with team members during high-pressure situations to maintain smooth workflows leading to successful shipment completions.
- Coordinated effectively with shipping carriers to guarantee timely pick-up and delivery of shipments while minimizing delays or disruptions in the supply chain process.
- Provided exceptional customer service by promptly addressing concerns, answering questions, and resolving issues related to cargo handling.
- Enhanced cargo handling efficiency by implementing streamlined processes and procedures.
- Safeguarded material transfers and storage of various mission-capable parts and sensitive, highly visible cargo.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced errors.
- Directed ground crews in loading and unloading of aircraft cargo or baggage.
- Completed safe and timely specialty handling services such as inspections and special cargo management.
- Contributed to the achievement of company''s sustainability goals by adhering to environmentally friendly practices such as proper waste disposal and recycling initiatives.
Education
High School Diploma -
Miami Senior High
Miami, FL06.2021
George T Baker
Miami Skills
- Labeling and tagging
- Loading and unloading
- Work area cleanliness
- Order picking
- Shipping and receiving
- Material handling equipment
- Warehouse management
- Documentation review
- Cargo loading
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cargo Handler
Forward Air
03.2022 - Current
Unloader Associate
Strat Air
12.2021 - 02.2022
Service Advisor
El Car Wash
05.2021 - 12.2021
High School Diploma -
Miami Senior High
George T Baker
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