Alejandro Estrada
Summary
I'm highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Used to heavy workloads and adaptable to other's in different workspaces. Proficient in communication and working as a leader and/or teammate.
Overview
5
5
years of professional experience
Work History
Crew Member
Trader Joe's
New York, NY
09.2021 - Current
- Pleasantly greeted customers and provided prompt and courteous service.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
Student Operations Service Supervisor/Desk Attendant
SUNY Oswego Residence Life & Housing
Oswego, NY
09.2018 - 05.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Receptionist/Tutor
SUNY Oswego Modern Language Department
Oswego, NY
09.2018 - 02.2020
- Answered phones and assisted callers with inquiries.
- Confirmed appointments, communicated with clients, and updated client records.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Education
Bachelor of Arts - Human Development
State University of New York (SUNY) College At Oswego
Oswego, NY05.2021
Summer Abroad Program in South Korea -
Hanguk University of Foreign Language Studies
Seoul, South Korea08.2019
Graduated -
All Hallows Catholic High School
Bronx, NY01.2017
Skills
- Customer Engagement
- Safe Food Handling
- Operations Oversight
- Team Building and Supervision
- Cultural awareness
- Native fluency (Spanish)
Languages
Proficient in Spanish
Volunteer Experience
Red Carpet Crew at SUNY Oswego, Oswego, NY, 08/2018-08/2019
- Assisted in new coming students move into dorms.
- Supervised team with decorating and organization for move-in
Mary Manning Walsh Home, New York, NY, 09/2011-09/2017
- Aided the elders in physcial therapy assistance and recreational activities.
- Transfered patients to their rooms and other locations of their choosing.
Extracurricular Activities
KOSA (Korean Oswego Student Association), Oswego, NY, Vice President, 09/2018-04/2021
- Attended weekly meetings to enhance overall knowledge
- Learned Korean language and traditions to develop an understanding of a different culture
- Helped organize event such as Welcome Dinner to network with new and former members
Nihan Go! (Japanese Language & Culture Club), Oswego, NY, Treasurer, 02/2018-04/2021
- Assisted in creating different events such as Cherry Blossom Festival to gain more leadership and management skills
- Communicated with President and Vice President to establish a more concrete plan for the club and their activities
- Generated a better understanding about Japanese traditions to obtain a more diverse mindset
Timeline
Crew Member
Trader Joe's
09.2021 - Current
Receptionist/Tutor
SUNY Oswego Modern Language Department
09.2018 - 02.2020
Student Operations Service Supervisor/Desk Attendant
SUNY Oswego Residence Life & Housing
09.2018 - 05.2021
Bachelor of Arts - Human Development
State University of New York (SUNY) College At Oswego
Summer Abroad Program in South Korea -
Hanguk University of Foreign Language Studies
Graduated -
All Hallows Catholic High School