ALEJANDRO ESTRADA
Kissimmee
Summary
Experienced Clinic Assistant dedicated to patient care with a proven track record of delivering exceptional service and effectively resolving inquiries. With 7 years of valuable healthcare experience, eager to leverage skills and expertise in a dynamic, growth-oriented organization. Goal is to continue making a positive impact in the hospitality industry by providing high-quality support and assistance to my team.
Overview
12
12
years of professional experience
Work History
Sr. Clinic Assistant, Physical Therapy
University of Miami Health System
01.2023 - Current
- Mentor and coach fellow team members on processes, and ways to improve systems in place.
- Participate in regular quality improvement initiatives.
- Schedule appointments and manage patient flow.
- Demonstrated empathy and professionalism in handling patient concerns, complaints, and resolving issues to their satisfaction.
- Order supplies, and place purchase orders.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
Clinic Assistant, Physical Therapy
University of Miami Health System
07.2019 - 01.2023
- Managed a high volume of incoming calls, effectively addressing patient inquires, scheduling appointments, and routing calls to the appropriate departments.
- Coordinated patient appointments, ensuring efficient scheduling, and minimizing wait times.
- Acts as a liaison between patients, healthcare providers, and administrative staff to facilitate smooth communication and patient care.
Patient Access Representative
Sylvester Comprehensive Cancer Center at the University of Miami Health System
06.2018 - 07.2019
- Provide extraordinary care to patients and their families through genuine, courteous, and professional interactions to ensure that our patients feel welcome and comfortable at our Center.
- Communicate with patients and or their family members to collect all pertinent demographic and insurance information.
- Responsible for patient movement and placement in a timely manner and ensure the highest level of customer service and patient satisfaction.
Server Trainer
El Rancho Grande
08.2016 - 02.2019
- Developed and implemented a pilot employee training program which teaches all incoming personnel the restaurant's vision and standards.
- Educated all incoming servers on the policies, and how daily operations flow.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
In Room Dining Server
Eden Roc Miami Beach
06.2015 - 08.2016
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Verified accuracy and quality of orders before delivery.
- Protected guests by following proper food handling procedures.
Account Manager
Millennium INC.
11.2013 - 08.2016
- Established over 60 new accounts in first 9 months through successful client development.
- Was ranked in the top 100 sales managers nationwide 3 years in a row.
- Conducted door to door sales in residential communities.
- Negotiated prices, terms of sales and service agreements.
Education
Bachelor of Science - Information Technology
Florida International University
Miami, FL05.2025
Associate of Arts Degree - undefined
Valencia Community College
Orlando, FL12.2022
Skills
- Customer Service
- Ability to Multitask
- Communication Skills
- Ability to Work in a Team
- Hard Working
- Attention to Detail
- Analytical Thinking
- Conflict Resolution
- Leadership and Teamwork
- Java
- Microsoft Office
- Patient care coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sr. Clinic Assistant, Physical Therapy
University of Miami Health System
01.2023 - Current
Clinic Assistant, Physical Therapy
University of Miami Health System
07.2019 - 01.2023
Patient Access Representative
Sylvester Comprehensive Cancer Center at the University of Miami Health System
06.2018 - 07.2019
Server Trainer
El Rancho Grande
08.2016 - 02.2019
In Room Dining Server
Eden Roc Miami Beach
06.2015 - 08.2016
Account Manager
Millennium INC.
11.2013 - 08.2016
Associate of Arts Degree - undefined
Valencia Community College
Bachelor of Science - Information Technology
Florida International University
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