ALEJANDRO ESTRADA
Kissimmee
Summary
Experienced Clinic Assistant dedicated to patient care with a proven track record of delivering exceptional service and effectively resolving inquiries. With 7 years of valuable healthcare experience, eager to leverage skills and expertise in a dynamic, growth-oriented organization. Goal is to continue making a positive impact in the hospitality industry by providing high-quality support and assistance to my team.
Overview
12
12
years of professional experience
Work History
Sr. Clinic Assistant, Physical Therapy
University of Miami Health System
Miami, USA - Remote
01.2023 - Current
- Mentor and coach fellow team members on processes, and ways to improve systems in place.
- Participate in regular quality improvement initiatives.
- Schedule appointments and manage patient flow.
- Demonstrated empathy and professionalism in handling patient concerns, complaints, and resolving issues to their satisfaction.
- Order supplies, and place purchase orders.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
Clinic Assistant, Physical Therapy
University of Miami Health System
Miami, USA - Remote
07.2019 - 01.2023
- Managed a high volume of incoming calls, effectively addressing patient inquires, scheduling appointments, and routing calls to the appropriate departments.
- Coordinated patient appointments, ensuring efficient scheduling, and minimizing wait times.
- Acts as a liaison between patients, healthcare providers, and administrative staff to facilitate smooth communication and patient care.
Patient Access Representative
Sylvester Comprehensive Cancer Center at the University of Miami Health System
Miami, USA
06.2018 - 07.2019
- Provide extraordinary care to patients and their families through genuine, courteous, and professional interactions to ensure that our patients feel welcome and comfortable at our Center.
- Communicate with patients and or their family members to collect all pertinent demographic and insurance information.
- Responsible for patient movement and placement in a timely manner and ensure the highest level of customer service and patient satisfaction.
Server Trainer
El Rancho Grande
Miami, USA
08.2016 - 02.2019
- Developed and implemented a pilot employee training program which teaches all incoming personnel the restaurant's vision and standards.
- Educated all incoming servers on the policies, and how daily operations flow.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
In Room Dining Server
Eden Roc Miami Beach
Miami Beach, FL
06.2015 - 08.2016
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Verified accuracy and quality of orders before delivery.
- Protected guests by following proper food handling procedures.
Account Manager
Millennium INC.
Miami, USA
11.2013 - 08.2016
- Established over 60 new accounts in first 9 months through successful client development.
- Was ranked in the top 100 sales managers nationwide 3 years in a row.
- Conducted door to door sales in residential communities.
- Negotiated prices, terms of sales and service agreements.
Education
Bachelor of Science - Information Technology
Florida International University
Miami, FL05.2025
Associate of Arts Degree - undefined
Valencia Community College
Orlando, FL12.2022
Skills
- Customer Service
- Ability to Multitask
- Communication Skills
- Ability to Work in a Team
- Hard Working
- Attention to Detail
- Analytical Thinking
- Conflict Resolution
- Leadership and Teamwork
- Java
- Microsoft Office
- Patient care coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sr. Clinic Assistant, Physical Therapy
University of Miami Health System
01.2023 - Current
Clinic Assistant, Physical Therapy
University of Miami Health System
07.2019 - 01.2023
Patient Access Representative
Sylvester Comprehensive Cancer Center at the University of Miami Health System
06.2018 - 07.2019
Server Trainer
El Rancho Grande
08.2016 - 02.2019
In Room Dining Server
Eden Roc Miami Beach
06.2015 - 08.2016
Account Manager
Millennium INC.
11.2013 - 08.2016
Associate of Arts Degree - undefined
Valencia Community College
Bachelor of Science - Information Technology
Florida International University