Alejandro Flores
TTEC
Hidalgo,TX
Summary
Costumer service representative credit card/ Fraud supports customers with clear bilingual communication, accurate issue documentation, and careful policy-based guidance, delivering 95% to 99% resolution without follow-up. Background in site reporting, hazard identification, and compliance support translates to handling sensitive credit card cases, documenting fraud concerns, and escalating problems with attention to detail. Brings calm coordination across fast-moving situations and a practical approach to resolving high-stakes inquiries.
2
Languages
3
Certificates
9
Years of experience
Work History
Safety Assistant
2 Years 10 Months- Track 7 safety inspections weekly to identify hazards and confirm compliance with site standards.
- Support 10 worker orientations weekly by translating safety materials and reinforcing key site instructions.
- Facilitate bilingual safety orientations by translating materials and clarifying procedures for workers.
- Conduct site inspections to spot hazards, document findings, and support compliance with regulations.
- Develop safety training topics and materials that support employee learning and reinforce safe practices.
- Monitor safety equipment use and report deficiencies to management for timely follow-up.
Laborer/ Carpentry
3 Years 1 Month- Maintain daily [number] work areas around the site to align with Clayco standards and safe access.
- Measure and cut materials accurately to support custom onsite builds and reduce rework.
- Coordinate with subcontractors and project managers to resolve site issues quickly and keep work moving.
- Operate table saws, drills, lifts, forklifts, and other heavy equipment safely and efficiently.
- Lead crews on job sites while reinforcing safety standards and daily task priorities.
- Apply hazard identification, electrical safety, and slip, trip, and fall prevention practices across active work zones.
Credit Card Customer Service Representative
10 Months- Handle inbound calls from cardholders, address billing questions, and guide account updates with professionalism.
- Document customer interactions accurately in account notes to support follow-up and service continuity.
- Explain payment due dates, statement charges, and available account services in a clear, customer-friendly manner.
- Verify caller identity and follow security procedures before discussing sensitive credit card account information.
- Track recurring service issues and share clear notes that help improve future customer interactions.
- Respond to customer concerns with patience while keeping communication accurate, respectful, and solution-focused.
- Clarify fee explanations, due-date details, and account notices to help customers make informed decisions.
- Support team workflow by staying current on account policies, service updates, and handling procedures.
- Review account activity and escalate unusual concerns to the appropriate support team when needed.
- Maintain courteous communication during high-volume call periods while keeping conversations focused on resolution.
- Support Spanish- and English-speaking customers by adapting explanations to match caller needs and understanding.
- Follow scripted call guidelines while personalizing service to fit each customer's account situation.
Fire Sprinkler Fitter
3 Years 11 Months- Installed fire sprinkler systems to support dependable coverage and consistent workmanship on each assignment.
- Conducted inspections and testing of sprinkler systems to confirm proper operation and safety compliance.
- Worked with project teams to assess site conditions and define installation requirements before field work began.
- Troubleshot system issues and developed practical fixes to keep sprinkler systems operating safely and effectively.
Education
OSHA#510 - Occupational Health And Safety
Comprehensive understanding of OSHA standards, policies, and procedures related to the construction industry.
Associate Of Interdisciplinary Studies - Science
The Associate of Science Degree field of study in Interdisciplinary Studies is a broad-based education in various college level subjects such as: life science, physical science, computer applications, engineering, mathematics, and allied health sciences.
Skills
Safety documentation
Incident reporting
Permit to work systems
Safety training materials
Bilingual communication
Slip
trip
and fall prevention
Hazard identification
Electrical safety
Lockout/tagout safety
PPE compliance
Certification
OSHA#510
Languages
English/ Spanish
Native or Bilingual
Timeline
Credit Card Customer Service Representative
TTEC
01.2026 - Current
Safety Assistant
Clayco
01.2024 - Current
Laborer/ Carpentry
Clayco
10.2023 - Current
Fire Sprinkler Fitter
Fire Systems of Texas, LLC.
01.2018 - 12.2021
The University of Texas At Arlington
OSHA#510 from Occupational Health And Safety
South Texas College
Associate Of Interdisciplinary Studies from Science