Alejandro Francisco
Orlando
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Wawa
06.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Warehouse Associate
QVC
04.2022 - 09.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
Warehouse Associate
Zulily
05.2019 - 04.2022
- Receiving incoming product into proper receptacles
- Stowing product into proper receptacles
- Prepping incoming products for packaging
- Organizing returned orders
- Responsible for receiving products at a rate of 300 items per hour
Warehouse Associate
Samuel Adams Brewery
06.2017 - 05.2019
- Supervising the conveyor belt
- Packaging product for shipment
- Transporting pallets to the correct place
- Responsible for having a sharp attention to detail to ensure there were no mistakes made
Material Handler
Crayola
01.2017 - 06.2017
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Attached identifying tags to containers to mark with identifying shipping information.
Education
General Studies - Gateway Program
Essex County College
Newark, NJSkills
- Working at a fast pace
- Organized
- Attention to detail
- Fast Learner
- Easily adaptable to different work environments
- Fluent in two languages
- Problem resolution
- Team collaboration
- Customer service
- Customer support
- Assertiveness
Timeline
Customer Service Associate
Wawa
06.2024 - Current
Warehouse Associate
QVC
04.2022 - 09.2022
Warehouse Associate
Zulily
05.2019 - 04.2022
Warehouse Associate
Samuel Adams Brewery
06.2017 - 05.2019
Material Handler
Crayola
01.2017 - 06.2017
General Studies - Gateway Program
Essex County College
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