Alejandro Garcia
Venus
Summary
Seasoned Service Manager bringing more than 15 years of material and equipment support experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with a focus on exceptional service delivery and customer retention.
Overview
18
18
years of professional experience
Work History
Dock and Door Service Manager
Elite Material Handling
10.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Dock and Door Service Dispatcher
Elite Material Handling
09.2017 - 10.2023
- Assisted in the training of new employees, sharing best practices for successful dispatch operations.
- Reduced response times with effective scheduling and route optimization strategies.
- Assessed internal processes regularly, implementing changes that led to improved resource allocation and overall operational efficiency.
- Organized regular team meetings to discuss performance metrics, ongoing challenges, and strategy updates for the dispatch department.
Parts Representative
Elite Material Handling
09.2013 - 09.2017
- Enhanced customer satisfaction by efficiently processing parts orders and addressing inquiries.
- Boosted operational efficiency through proficient use of computerized inventory management systems and software tools.
- Streamlined inventory management for optimal stock levels, reducing order delays and backlogs.
- Participated in ongoing training programs to stay updated on industry trends, new products, and best practices in parts management.
Parts Representative
Equipment Support Services (aka Case Equipment)
08.2006 - 09.2013
- Contributed to a positive work culture by collaborating effectively with colleagues from diverse backgrounds and skill sets.
- Played an instrumental role in achieving department goals by consistently meeting or exceeding performance targets set by management.
- Collaborated with sales team to recommend appropriate parts and accessories, increasing upselling opportunities.
Education
GED -
High School
Saginaw. Michigan05.1997
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service driven
- Problem-Solving abilities
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Critical Thinking
- Active Listening
- Logistics Management
- Decision-Making
- Staff Management
- Team Leadership skills
- Goal Setting
- Operations Oversight
- Schedule Management
- Delegation
- Performance Evaluations
- Maintaining Compliance
- Policies and procedures implementation
Timeline
Dock and Door Service Manager
Elite Material Handling
10.2023 - Current
Dock and Door Service Dispatcher
Elite Material Handling
09.2017 - 10.2023
Parts Representative
Elite Material Handling
09.2013 - 09.2017
Parts Representative
Equipment Support Services (aka Case Equipment)
08.2006 - 09.2013
GED -
High School
Similar Profiles
Jeremiah GarnerJeremiah Garner
Forklift Operator at Elite Material HandlingForklift Operator at Elite Material Handling
Joseph PowellJoseph Powell
Field Technician at Elite Material HandlingField Technician at Elite Material Handling
Aden GartlyAden Gartly
Hire & Transport Coordinator at Toyota Material Handling AustraliaHire & Transport Coordinator at Toyota Material Handling Australia