ALEJANDRO GARCIA
Fullerton,CA
Summary
Experienced Operations Manager with over four years of experience driving performance, leading teams, and optimizing processes within fast-paced environments. Expertise in managing daily operations while enhancing safety and quality metrics, leveraging data analytics to identify trends and implement scalable solutions. Proven track record of leading cross-functional teams to streamline workflows and deliver consistent results while prioritizing customer satisfaction and operational excellence. Committed to fostering a culture of continuous improvement and innovation to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Operations Manager
Amazon
San Bernardino, CA
04.2024 - Current
- Directed shift planning and execution processes of over 100k volume, prioritizing safety compliance and operational effectiveness.
- Developed and implemented mentorship programs for area managers and process assistants, driving improvements in team performance.
- Oversaw daily AM and PM routines to maintain workflow consistency and productivity.
- Implemented and monitored safety engagement quality and performance protocols to enhance operational efficiency.
- Facilitated pre-shift planning to optimize volume assessment and establish throughput objectives.
- Evaluated labor and operational data to drive improvements in site performance and meet key performance indicators.
- Guided team members through coaching initiatives to ensure adherence to routine processes.
Area Manager
Amazon
San Bernardino, CA
07.2022 - 04.2024
- Directed team activities within designated work area, focusing on pick, pack, stow, and shipping operations.
- Implemented effective coaching strategies and labor planning to optimize daily staffing and productivity in assigned area.
- Managed daily activities of a larger workforce of hourly associates, fostering a collaborative and high-performing environment.
- Managed on-floor activities to resolve day-to-day challenges and enhance team performance.
Restaurant Manager
Angelos and Vinci’s Ristorante
01.2020 - 01.2022
- Provide hands-on leadership to front- and back-of-house teams, setting clear expectations and a positive tone for each shift.
- Build, coach, and mentor staff of over 20 to improve performance, reduce turnover, and maintain a collaborative team culture.
- Communicate clearly with guests, staff, vendors, and ownership to ensure smooth daily operations and quick issue resolution.
- Resolve conflicts and customer complaints calmly and professionally, turning problems into opportunities to recover the guest experience.
- Maintain an upbeat, professional attitude under pressure, helping the team stay focused during peak service.
Education
Bachelor of Arts - Accounting
Cal Poly Pomona
Pomona, CA06-2022
Associate of Arts - Business Management
Fullerton College
Fullerton, CA06-2020
Skills
- Effective communication
- Strategic Thinking
- Problem-Solving
- Team Leadership
- Efficiency Improvement
- Decision Making
- Operations Management
- Process Improvement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Amazon
04.2024 - Current
Area Manager
Amazon
07.2022 - 04.2024
Restaurant Manager
Angelos and Vinci’s Ristorante
01.2020 - 01.2022
Bachelor of Arts - Accounting
Cal Poly Pomona
Associate of Arts - Business Management
Fullerton College