Tracy Lee
Bakersfield,CA
Summary
Detail-oriented professional known for exceptional customer service and compliance management. Skilled in staff training and operational oversight, successfully enhancing team performance and maintaining high safety standards.
Overview
27
27
years of professional experience
Work History
Operations Manager
Michaels Arts and Crafts
Bakersfield, California
11.1998 - Current
- Managed daily operations for retail environment focused on arts and crafts products.
- Trained and mentored staff on customer service and product knowledge techniques.
- Implemented operational procedures to enhance efficiency and streamline workflows.
- Coordinated scheduling to optimize staff coverage during peak shopping hours.
- Ensured compliance with safety standards and company policies throughout the store.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
Education
South High School
Bakersfield, CASkills
- Compliance management
- Operational procedures
- Inventory management
- Staff management
- Team supervision
- Staff training
- Schedule management
- Time management
- Problem solving
- Effective communication
- Customer service
- Effective communication
Timeline
Operations Manager
Michaels Arts and Crafts
11.1998 - Current
South High School