Katherine Valencia Sims
Freeman Automotive
10
years of professional experience
1
Certification
2
Languages
Strategic Operations and Compliance Leader with 8 years of experience enhancing business performance through operational leadership, financial oversight, and process optimization. Spearheaded cross-functional teams to strengthen internal controls and elevate customer experience while driving continuous improvement initiatives in dynamic environments.
Skills
Operations Leadership
Compliance Management
Operational Compliance
Customer Experience
Team Development
Corporate Compliance
Operational Risk
Internal Controls
CAPA Management
Vendor Risk
GRC management
Quality Management Systems
Process Documentation
Continuous Improvement
Cross-Functional Collaboration
Team Leadership
Onboarding
Talent acquisition
Employee engagement
AuditBoard
Microsoft 365
Google Workspace
Salesforce
Workday
Trello
Slack
Zoom
Loopio
Risk management
Onboarding management
Workplace Engagement
Talent Acquisition
Work History
Operations Manager
3 Years 8 Months- Directed daily operations, financial performance, customer experience, and team leadership across dealership operations to enhance service delivery.
- Partner with leadership to execute operational strategies, monitor KPIs, and improve overall business performance.
- Managed financial reporting, budgeting, and expense oversight, aligning expenditures with business objectives.
- Coach and develop high-performing teams while fostering accountability and collaboration.
- Partnered with leadership to execute operational strategies, monitor KPIs, and drive improvements in overall business performance.
Internal Auditor
3 Years- Conducted operational and compliance audits to assess effectiveness of internal controls and ensure regulatory adherence.
- Managed organization's Corrective and Preventive Action (CAPA) program and vendor security questionnaire process to enhance compliance and risk management.
- Managed the organization's Corrective and Preventive Action (CAPA) program and vendor security questionnaire process.
- Collaborated with cross-functional stakeholders to improve governance practices and enhance operational effectiveness.
- Served on the Customer Satisfaction Committee, using client feedback to improve business processes.
Operations Coordinator
2 Years- Optimized workflows and managed quality for a 90-person ISO Assurance practice to enhance operational effectiveness.
- Coordinated internal audits and external accreditation activities with UKAS and ANAB to ensure compliance and maintain certification.
- Supported operations for a 90-person ISO Assurance practice through workflow optimization and quality management.
- Facilitated executive meetings and management reviews to drive cross-functional operational initiatives.
Office Manager
1 Year- Managed executive administration, recruiting, onboarding, training coordination, and office operations to enhance organizational effectiveness.
- Supported finance, HR, and leadership teams, streamlining day-to-day operations.
- Coordinated employee programs, meetings, travel, and communications to facilitate organizational alignment.
Education
Bachelor of Science - Management
Certification
- ISO 27001 Internal Auditor — BSI
- ISO 9001 QMS Foundation & Internal Auditor — DNV
- ISO 17021 Internal Audit for Conformity Assessment Bodies — International Accreditation Service
LANGUAGES
English (Native)
Spanish (Native)
Timeline
Operations Manager
Freeman Automotive
01.2023 - CurrentRead More
Internal Auditor
Coalfire
01.2020 - 01.2023Read More
Operations Coordinator
Coalfire
01.2018 - 01.2020Read More
Office Manager
Inbox Pros
01.2017 - 01.2018Read More
University of Georgia
Bachelor of Science from Management
Read More