Patty Bartlett
Touchpoint Support Services
Manchester,TN
23
years of professional experience
Results-driven Operations Manager with a proven track record in streamlining processes, enhancing customer service, and optimizing inventory management.
Work History
Operations Manager
8 Years 9 Months- Streamlined daily operations to enhance service delivery and client satisfaction.
- Implemented process improvements, reducing operational inefficiencies and optimizing resource allocation.
- Led cross-functional teams in executing strategic initiatives aligned with organizational goals.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Housekeeper/Lead/Interim Manager
5 Years 1 Month- Maintained cleanliness and sanitation standards across assigned areas to ensure guest satisfaction.
- Operated cleaning equipment including vacuums, floor buffers, and pressure washers efficiently.
- Collaborated with team members to execute daily cleaning schedules and prioritize tasks effectively.
- Trained new staff on cleaning protocols and safety procedures to enhance operational efficiency.
- Conducted inventory assessments for cleaning supplies, ensuring availability and minimizing waste.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Medical Assistant
8 Years 6 Months- Assisted healthcare providers with patient examinations and procedures to ensure efficient care delivery.
- Managed patient scheduling and appointment confirmations, enhancing operational efficiency in clinic workflow.
- Maintained accurate patient records using electronic health record (EHR) systems, ensuring compliance with regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Education
High School Diploma
Skills
Operations management
Inventory management
Compliance management
Health and safety compliance
Regulatory compliance
KPI tracking
Team leadership
Staff training
Talent acquisition strategies
Client relationship management
Problem-solving
Inventory control
Timeline
Operations Manager
Touchpoint Support Services
11.2017 - CurrentRead More
Housekeeper/Lead/Interim Manager
Touchpoint Support Services
03.2012 - 04.2017Read More
Medical Assistant
Highland Professional Group
09.2003 - 03.2012Read More
Riverdale High School
High School Diploma
Read More