Alejandro Negrete-Gonzalez
Naples,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
Work History
Server Assistant
Royal Poinciana Golf Club
Naples , FL
2024.01 - Current
- Greeted guests and answered any questions they had about the menu.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Resolved customer complaints swiftly and professionally when needed.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Participated in weekly meetings with management team to discuss operational goals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
Geek Squad Agent
Best Buy
Naples , FL
2023.07 - 2024.01
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
Crew Member
Tropical Smoothie
Naples , FL
2023.01 - 2023.07
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Education
High School Diploma -
Golden Gate High School
Naples, FL2023-06
Skills
- Dining Customer Service
- Menu Memorization
- Customer Service
- Dining Crew Workflow Optimization
- Powerpoint knowledge
- Basic Math
- Vehicle Maintenance
- Safe Driving Techniques
- Valid Driver'S License
- Trip Manifests
- Strong Driving Record
- Manual Vehicles Expertise
Timeline
Server Assistant
Royal Poinciana Golf Club
2024.01 - Current
Geek Squad Agent
Best Buy
2023.07 - 2024.01
Crew Member
Tropical Smoothie
2023.01 - 2023.07
High School Diploma -
Golden Gate High School
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