Summary
Overview
Work History
Education
Skills
LNGG
Timeline
ADDITIONAL INFORMATION
Generic
ALEJANDRO HENAO

ALEJANDRO HENAO

Sheldon

Summary

Motivated and adaptable 21-year-old from Colombia with diverse work experience in administrative, customer service, and social media roles. Currently a student-athlete at Northwest Iowa Community College and a member of the men’s soccer team. Eager to bring a strong work ethic, attention to detail, and a positive attitude to a kitchen assistant position in a senior living community.

Overview

3
3
years of professional experience

Work History

Community Manager

Clan FC
01.2023 - 2023
  • Managed social media content for businesses. Created posts, engaged with followers, and increased brand visibility.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Front Desk Attendant

NCC Gym
06.2025 - Current
  • Welcomed and assisted gym members. Managed access control and answered questions about facilities.
  • Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
  • Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
  • Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
  • Organized and maintained thorough record-keeping systems for guest information and billing details to ensure accurate documentation.

Admissions Office Assistant

Northwest Iowa Community College
10.2024 - Current
  • Supported daily operations in the admissions office, assisting students and staff with inquiries. Managed filing, data entry, and document organization.
  • Managed office inventory and supplies, ensuring smooth daily operations and costeffectiveness.
  • Maintained strict confidentiality of sensitive student information while processing applications for admission decisions.
  • Assisted in data entry tasks for accurate tracking of applicant statistics, aiding in strategic decision-making processes.
  • Collaborated with various departments to coordinate recruitment events and open house visits for potential applicants.

Store Assistant

NCC College Store
06.2025 - 08.2025
  • Assisted customers with purchases and inventory organization. Maintained cleanliness and product displays.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
  • Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.

Education

High School Diploma -

Gimnasio Los Andes
Bogota, Colombia
12-2021

High School Diploma -

Clan Academy
Bogota, Colombia
12-2022

Skills

  • Bilingual communication (Spanish & English)

  • Teamwork & collaboration

  • Time management & organization

  • Customer service & hospitality

  • Adaptability & problem-solving

  • Basic food handling and safety awareness

  • Customer support

  • Customer service

  • Multitasking and organization

  • Active listening

  • Verbal and written communication

  • Public speaking

LNGG

Spanish (native)
English (advanced)

Timeline

Front Desk Attendant

NCC Gym
06.2025 - Current

Store Assistant

NCC College Store
06.2025 - 08.2025

Admissions Office Assistant

Northwest Iowa Community College
10.2024 - Current

Community Manager

Clan FC
01.2023 - 2023

High School Diploma -

Gimnasio Los Andes

High School Diploma -

Clan Academy

ADDITIONAL INFORMATION

  • One year living and studying in the United States
  • Strong sense of responsibility and willingness to learn
  • Experience working with diverse age groups and cultural backgrounds

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