Alejandro Hernandez
MIAMI,FL
Summary
Service-oriented professional rings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions.
Overview
3
3
years of professional experience
Work History
Concierge
Venetian Marina & Yacht Club
MIAMI, FL
07.2025 - Current
- Assist with all front desk operations, including handling large cash and credit transactions with accuracy and professionalism. Greet and engage every customer with a positive and welcoming attitude, ensuring their needs are met promptly, and making the resolution of their concerns a top priority.
- Provided information about local attractions and amenities.
- Handled mail and package deliveries, keeping items secure.
Recreational Staff Assistant
City Of Doral
Doral, Florida
07.2022 - 07.2025
- Assisted in scheduling meetings and coordinating city events.
- Organized files and maintained accurate records for easy retrieval.
- Assisted patrons with their daily needs while ensuring a positive and efficient experience, and managed the overall maintenance and condition of city property to uphold high standards of cleanliness, safety, and presentation.
Education
High School Diploma -
Ronald W. Reagan Doral Senior High School
Doral, FL05-2022
Skills
- Front desk operations
- Cash handling
- Customer engagement
- Event coordination
- Record management
- Customer relationship management
Languages
English
Full Professional
Spanish
Professional
Timeline
Concierge
Venetian Marina & Yacht Club
07.2025 - Current
Recreational Staff Assistant
City Of Doral
07.2022 - 07.2025
High School Diploma -
Ronald W. Reagan Doral Senior High School