Alejandro Ley
Integrative Methods
Miami,FL
1
Language
1
Certification
5
years of professional experience
• Psychology Education: Pursuing a Bachelor of Arts in Psychology at Florida International University with a 4.0 GPA and strong academic commitment. • Behavioral Health Experience: Registered Behavior Technician with hands-on experience supporting clients with developmental and behavioral needs under professional supervision. • Professional Experience: Background in customer service and supervision, with experience working in structured professional environments and adapting to diverse client needs.
Work History
Registered Behavior Technician (RBT)
7 Months- Provided direct client support under BCBA supervision, ensuring professionalism, patience, and confidentiality while upholding appropriate professional boundaries.
- Communicated effectively with clients, families, supervisors, and treatment team members, adapting communication styles to meet individual needs and enhance understanding.
- Maintained accurate documentation and behavioral data, followed established procedures, and fostered a calm, supportive environment for clients facing behavioral and emotional challenges.
Customer Service Representative
11 Months- Delivered professional, personalized customer service in person and over the phone, successfully addressing customer questions and concerns.
- Managed multiple customers and competing priorities with composure, collaborating with team members and supervisors to efficiently resolve issues.
- Verified customer information and maintained accurate records while adhering to privacy and compliance protocols.
Supervisor
3 Years 6 Months- Supervised daily operations, ensuring effective communication with clients about progress, expectations, and individualized needs.
- Maintained organized environments while effectively managing multiple responsibilities and adapting to changing priorities.
- Documented individual needs and progress, adapting approaches to enhance communication, patience, and problem-solving skills.
Education
Bachelor of Arts - Psychology
GPA: 4.0
Associate's Degree - Business Administration
- Dean's List
- GPA: 3.52
Skills
Client communication
Confidentiality practices
Applied behavior analysis
Social skills development
Discrete trial training
Behavioral Data Analysis
Organizational skills
Certification
Registered Behavior Technician (RBT)
Behavior Analyst Certification Board (BACB) | Active, Basic Life Support (BLS) & First Aid
American Red Cross | Expires October 2026
Languages
Fluent in English & Spanish
Timeline
Registered Behavior Technician (RBT)
Integrative Methods
2026.01 - CurrentRead More
Customer Service Representative
InstaLoan
2025.02 - 2026.01Read More
Supervisor
WestPoint K9 Academy
2021.08 - 2025.02Read More
Miami Dade College
Associate's Degree from Business Administration
Read More
Florida International University
Bachelor of Arts from Psychology
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