ALEJANDRO LOVELACE
North Palm Beach,FL
Summary
CUSTOMER-FOCUSED AND RESULTS-DRIVEN PROFESSIONAL with over 25 years of experience delivering exceptional service in fast-paced hospitality and customer service environments. Skilled in handling inquiries, resolving issues efficiently, and creating positive experiences for diverse clientele. Known for strong communication skills, attention to detail, and the ability to remain calm and professional under pressure.
Overview
9
9
years of professional experience
Work History
Receiving Specialist
KWPMC
West Palm Beach, Florida
11.2025 - Current
- Sorted, counted, packaged, labeled, insured, unpacked, and logged inventory for efficient shipping and receiving.
- Monitored access at receiving gate to secure deliveries and verify contractor compliance with elevator service requirements.
- Maintained accurate records in GEO building Link for all received items, ensuring accountability and traceability.
- Maintains communication with Front Desk, Concierge and Management's Office when a contractor has arrived and advises which unit they will need access for.
- Provide contractors, badge along with photo to identify the individual white working inside the building.
Guest Services Porter
The Breakers Resort, Inc
Palm Beach, Florida
10.2021 - 11.2025
- Coordinated luggage handling and valet services, ensuring timely and efficient service for guests.
- Delivered personalized arrival & departure experiences over 50+guests daily.
- Informed guests about amenities, services, and local attractions to enhance their stay.
- Maintained luxury atmosphere while independently resolving guest concerns to ensure satisfaction.
Port Agent Assistant.
SMS INTERNATIONAL SHORE OPERATIONS
West Palm Beach, Florida
03.2019 - 06.2025
- Facilitated check-in and boarding process for 100 cruise passengers daily, ensuring smooth embarkation for Margaritaville at Sea.
- Verified travel documents and accurately entered guest data into cruise systems, contributing to seamless guest experiences.
- Coordinated vessel arrivals and departures to ensure timely operations.
- Communicated with port authorities to facilitate cargo handling procedures.
- Managed documentation for customs clearance and compliance processes.
Bell Attendant.
Medallion Co. & Hersha Hospitality Co.
Riviera Beach, FL
03.2021 - 03.2023
- Coordinated guest arrivals and departures, facilitating smooth transitions with up to 75 luggage transfers daily.
- Addressed guest requests and emergencies, ensuring a polished and welcoming lobby atmosphere through professional monitoring.
- Assisted guests with luggage and provided exceptional customer service.
- Coordinated transportation services for guests using hotel vehicles.
- Maintained cleanliness and organization of lobby and bell desk areas.
Front Desk Agent & Concierge.
Colony Hotel
Palm Beach, FL
09.2020 - 09.2021
- Processed check-ins/outs, fostered warm & welcoming environment, managed reservations for 30 guests per shift, and coordinated VIP experiences and special amenities for guest arrivals.
- Ensured exceptional arrival and departure experiences for every guest, maintaining smooth daily operations.
- Managed guest check-ins and check-outs efficiently at a luxury hotel.
- Provided exceptional customer service to enhance guest satisfaction and experience.
- Coordinated room assignments and maintained accurate reservation records daily.
Count Team Member.
Seminole Hard Rock Casino
Hollywood, FL
01.2019 - 01.2020
- Verified and recorded cash drops over $100,000 nightly, ensuring compliance with gaming regulations and safeguarding financial integrity.
- Ensured adherence to Title 31 and tribal policies during overnight count operations, maintaining operational standards and regulatory compliance.
- Conducted cash counts for accurate financial reporting and compliance.
- Operated currency processing equipment to efficiently handle large volumes of cash.
- Collaborated with team members to ensure timely completion of counting tasks.
Front Desk Agent
WESTON MANAGEMENT'S BUENAVENTURA
Fort Lauderdale, FL
01.2018 - 01.2019
- Facilitated seamless check-in/out for timeshare guests, delivering comprehensive property and local area information to enhance their experience.
- Managed multi-line phone systems, reservations, and guest complaints with professionalism.
- Collaborated with housekeeping to ensure timely room readiness, contributing to high levels of guest satisfaction.
Education
Some College (No Degree) - Hospitality Suite ,
KWPMC
Miami, FL12-2025
GED -
Pajaro Valley High School
Watsonville, CA06-2003
BBA - Hospitality And Tourism Management
University of Hispano-American-Managua
Managua, Nicaragua12-2000
Some College (No Degree) - Hospitality & Tourist Managements and Industry Essentials
Florida Atlantic University
FLFL
Skills
- Team collaboration
- Barcode scanning
- Shipment coordination
- Detail orientation
- Problem Solving and Conflict Resolution
- Team Leadership and Supervision
- Administrative Support
- Bilingual English and Spanish
- Highly Motivated and Fast Learner
- Organizational Skills
- Proficient in Microsoft Word
- Cash Handling and POS Systems Experience
- Front desk operations
- Workplace safety enforcement
- Multitasking Abilities
- Decision-making
- Clear communication
- Customer service
Timeline
Receiving Specialist
KWPMC
11.2025 - Current
Guest Services Porter
The Breakers Resort, Inc
10.2021 - 11.2025
Bell Attendant.
Medallion Co. & Hersha Hospitality Co.
03.2021 - 03.2023
Front Desk Agent & Concierge.
Colony Hotel
09.2020 - 09.2021
Port Agent Assistant.
SMS INTERNATIONAL SHORE OPERATIONS
03.2019 - 06.2025
Count Team Member.
Seminole Hard Rock Casino
01.2019 - 01.2020
Front Desk Agent
WESTON MANAGEMENT'S BUENAVENTURA
01.2018 - 01.2019
Some College (No Degree) - Hospitality Suite ,
KWPMC
GED -
Pajaro Valley High School
BBA - Hospitality And Tourism Management
University of Hispano-American-Managua
Some College (No Degree) - Hospitality & Tourist Managements and Industry Essentials
Florida Atlantic University