Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alejandro Luna

Miami Beach,FL

Summary

Dedicated and customer-focused professional with over 5 years of experience in the restaurant, hospitality, and retail sectors. Skilled in delivering exceptional guest experiences, managing operations, and supporting brand growth. Proven ability to work in fast-paced environments, lead teams, and maintain high service standards. Experienced in marketing research, product strategy, and social media promotion.

Overview

4
4
years of professional experience

Work History

Server

Tapelia Restaurant
07.2024 - Current
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Captain Server

Rusty Pelican
01.2024 - 06.2025
  • - Supervised floor operations, ensuring seamless guest service in a high-volume fine dining setting.
  • - Trained new staff on service standards, upselling techniques, and menu knowledge.
  • - Coordinated with kitchen and bar teams to ensure timely order delivery.

Sales Consultant

Levi's
06.2024 - 12.2024
  • - Assisted customers in product selection, achieving personal and store sales targets.
  • - Maintained merchandise displays and ensured store presentation met brand standards.
  • - Built repeat customer relationships through attentive service.

Server

Lique
01.2022 - 12.2023
  • - Delivered outstanding table service in a high-end waterfront restaurant.
  • - Recommended food and beverage pairings to enhance guest experiences.
  • - Handled high-volume shifts with accuracy and professionalism.

Assistant Manager

Smoothie Spot
04.2022 - 08.2022
  • - Managed daily store operations including inventory control and staff scheduling.
  • - Led a team to consistently meet sales goals and maintain service quality.
  • - Resolved customer concerns with efficiency and professionalism.

Server

Viva Brazil Signature
03.2021 - 05.2022
  • - Provided attentive table service, contributing to a welcoming dining environment.
  • - Assisted with special events, catering, and private dining setups.
  • - Maintained thorough menu knowledge to support upselling.

Education

Bachelor's - Social Communication (Organizational Emphasis)

Javeriana University
01.2014

Skills

  • - Restaurant & Event Hosting
  • - Customer Service Excellence
  • - Staff Supervision & Training
  • - Marketing Research & Data Analysis
  • - Brand Development & Sales Growth
  • - Google Ads & Social Media Management
  • Strong leadership
  • High volume dining

Languages

Languages: Spanish (fluent), English (fluent)

Timeline

Server

Tapelia Restaurant
07.2024 - Current

Sales Consultant

Levi's
06.2024 - 12.2024

Captain Server

Rusty Pelican
01.2024 - 06.2025

Assistant Manager

Smoothie Spot
04.2022 - 08.2022

Server

Lique
01.2022 - 12.2023

Server

Viva Brazil Signature
03.2021 - 05.2022

Bachelor's - Social Communication (Organizational Emphasis)

Javeriana University

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