Serena Burkley
Johnson City,TN
Summary
With over five years of exceptional customer service experience, including a notable stint at Boondocks Brewing Taproom & Restaurant, I excel in fast-paced environments, showcasing my skills in POS systems and event serving. Awarded 1st place in a food running competition, I blend time management with a customer-oriented approach, ensuring satisfaction and efficiency.
Overview
3
3
years of professional experience
Work History
Server
Boondocks Brewing Taproom & Restaurant
West Jefferson, NC
06.2023 - Current
- Gained over a year and a half of restaurant and server experience.
- Won 1st place in the food running competition the FOH servers had in 2023.
- I completed my bartender training at the beginning of November 2024.
- I worked and served numerous large party events, and I’ve also co-bartended a few events at the bar location of the restaurant.
- Knowledge of craft beers and completed Boondocks’ “Beer School” training in November 2023.
- Cross-trained in the kitchen on the grill, fryers, and salad stations.
- Presented menus and answered questions regarding items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Starbucks Barista Trainer/Bakery Crew Member
Ingles Markets Inc
West Jefferson, NC
11.2021 - 05.2023
- Trained new baristas on how to operate the hot and cold bars, espresso machines, grinders, and register.
- Trained new baristas on drink memorization.
- Operated cash registers accurately and efficiently during peak hours of business.
- Greeted guests with pleasant smile and superior customer service.
- Closed the bakery a few nights a week in the Ingles Bakery.
- Knowledge on how to clean and put back equipment properly.
- I took cake orders effectively and was able to answer questions about cake preferences.
Education
High School Diploma -
Central Cabarrus High School
Concord08-2021
Skills
- Five years of customer service experience
- 1 year of restaurant experience
- POS/Register experience
- Food handling experience
- Customer-oriented
- Time management
- Experience in training new employees
- Serving
- Hosting
- Event serving
- Bartending
Timeline
Server
Boondocks Brewing Taproom & Restaurant
06.2023 - Current
Starbucks Barista Trainer/Bakery Crew Member
Ingles Markets Inc
11.2021 - 05.2023
High School Diploma -
Central Cabarrus High School
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