Summary
Overview
Work History
Education
Skills
Timeline
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Serena Burkley

Johnson City,TN

Summary

With over five years of exceptional customer service experience, including a notable stint at Boondocks Brewing Taproom & Restaurant, I excel in fast-paced environments, showcasing my skills in POS systems and event serving. Awarded 1st place in a food running competition, I blend time management with a customer-oriented approach, ensuring satisfaction and efficiency.

Overview

3
3
years of professional experience

Work History

Server

Boondocks Brewing Taproom & Restaurant
West Jefferson, NC
06.2023 - Current
  • Gained over a year and a half of restaurant and server experience.
  • Won 1st place in the food running competition the FOH servers had in 2023.
  • I completed my bartender training at the beginning of November 2024.
  • I worked and served numerous large party events, and I’ve also co-bartended a few events at the bar location of the restaurant.
  • Knowledge of craft beers and completed Boondocks’ “Beer School” training in November 2023.
  • Cross-trained in the kitchen on the grill, fryers, and salad stations.
  • Presented menus and answered questions regarding items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Starbucks Barista Trainer/Bakery Crew Member

Ingles Markets Inc
West Jefferson, NC
11.2021 - 05.2023
  • Trained new baristas on how to operate the hot and cold bars, espresso machines, grinders, and register.
  • Trained new baristas on drink memorization.
  • Operated cash registers accurately and efficiently during peak hours of business.
  • Greeted guests with pleasant smile and superior customer service.
  • Closed the bakery a few nights a week in the Ingles Bakery.
  • Knowledge on how to clean and put back equipment properly.
  • I took cake orders effectively and was able to answer questions about cake preferences.

Education

High School Diploma -

Central Cabarrus High School
Concord
08-2021

Skills

  • Five years of customer service experience
  • 1 year of restaurant experience
  • POS/Register experience
  • Food handling experience
  • Customer-oriented
  • Time management
  • Experience in training new employees
  • Serving
  • Hosting
  • Event serving
  • Bartending

Timeline

Server

Boondocks Brewing Taproom & Restaurant
06.2023 - Current

Starbucks Barista Trainer/Bakery Crew Member

Ingles Markets Inc
11.2021 - 05.2023

High School Diploma -

Central Cabarrus High School

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Serena Burkley