Alejandro Navarro Carrada
Phoenix,Arizona
Summary
Motivated individual with a natural ability to adapt quickly and generate sales. Accommodating peak seasonal hours for optimal productivity. Showcasing exceptional customer service through refined listening and communication skills. Proficient in sales, merchandising, and marketing techniques to drive business success. Developed technical and analytical skills in an academic IT environment, focusing on troubleshooting and problem-solving. Transitioning into a new field, leveraging experience. Committed to applying these transferable skills to drive innovation and efficiency in a new role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
12.2022 - 12.2023
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Beverage Merchandiser
Crescent Crown Distributing LLC.
06.2021 - 07.2023
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
Lead Customer Service Representative
Circle K
01.2020 - 06.2021
- Engaged clients in person and over phone to answer questions and address complaints.
- Reviewed associate performance to identify training needs.
- Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.
- Implemented new CRM software, improving response times and overall efficiency in handling customer requests.
Stocker Associate
Ross Dress for Less
08.2019 - 01.2020
- Helped customers locate desired items and transfer oversized items to vehicles.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
Education
Certificate - Computer Information Systems
California Institute of Applied Technology
National City, CA05.2025
High School Diploma -
Liberty High School
Peoria, AZ05.2019
Skills
Assembling computers
Installing Windows
Working with Hardware’s
Identifying different types of computer components
Word
Configuring Windows
Configuration and Support for computers, devices, users
Product Sales
Store Management
Merchandising
Service and Compliance
Active Listening
Empathy
Teamwork
Problem solving
Communication
Windows 81 10 11
Microsoft Office 365
Certification
- CompTIA A+ - Computing Technology Industry Association part 1011 done
Timeline
Security Officer
Allied Universal Security Services
12.2022 - 12.2023
Beverage Merchandiser
Crescent Crown Distributing LLC.
06.2021 - 07.2023
Lead Customer Service Representative
Circle K
01.2020 - 06.2021
Stocker Associate
Ross Dress for Less
08.2019 - 01.2020
Certificate - Computer Information Systems
California Institute of Applied Technology
High School Diploma -
Liberty High School