Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
Engaged end-users and answered questions via email, phone, website live chat and in forums
Electrician Apprentice
Ali’s Handyman
12.2022 - 10.2023
Assisted with electrical installations, troubleshooting, and maintenance on residential and commercial properties
Gained hands-on experience in wiring, circuit installations, and safety procedures
Developed a strong understanding of electrical systems and tools, contributing to the overall efficiency of projects
Improved problem-solving and technical skills while working with experienced electricians
Property Manager
Public Storage
04.2022 - 10.2022
Managed day-to-day operations of a storage facility, including customer service and facility maintenance
Coordinated property leasing and managed client accounts
Implemented solutions to improve operational efficiency and customer satisfaction
Gained experience with managing facilities and overseeing logistics
Sales Associate
Burlington
08.2019 - 03.2021
Assisted customers with product selection and provided excellent customer service
Managed inventory and restocked shelves to ensure store efficiency
Utilized point-of-sale systems and maintained store cleanliness and organization
Developed strong communication and problem-solving skills in a fast-paced retail environment
Education
High School -
Martin Van Buren High School
Queens, NY
06.2016
Skills
Analyzing and resolving issues
Assembling computers
Upgrading computers
Maintaining computers
Software applications
Productivity tools
Specialized programs
Learning new technologies
Self-improvement
Team player
Independent work
Technical support
Advanced troubleshooting
Hardware installation
Hardware upgrades
Hardware diagnostics
Wireless networking
Hardware repair
Application installations
Software updating
Application support
Operating system management
Network maintenance
Troubleshooting and Diagnostics
Peripheral repair
Objective - Professional Summary
Driven and detail-oriented aspiring IT professional with a strong passion for technology, problem-solving, and continuous learning. Currently pursuing an IT degree to develop technical expertise and contribute effectively to the field. Highly adaptable with a proactive approach to challenges, eager to apply analytical skills and technical knowledge in a dynamic environment. Recently relocated from Queens, New York, and committed to professional growth and innovation in the IT industry.