Clement Niyigena
Chicago,IL
Summary
Dell Technologies and Lenovo USA certified computer hardware & software support with over 7+ years in repairing, troubleshooting, and diagnosing issues. Working knowledge and college courses in cloud computing, python, networking, ethical hacking, and data management.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Computer Hardware Technician
Worldwide TechServices LLC.
08.2022 - Current
- Streamline IT support processes with effective in-house ticket management and prioritization.
- Troubleshoot systems, work with customers and manufactures to determine needed hardware and software solutions
- Assist customers set up newly purchased machines, set up printers, wifi and data migration
- Implement imaging and branding process on computers and other computerized systems
IT Support Specialist
Femi Memorial Outreach Fund
06.2012 - 08.2020
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Installed, maintained and repaired telecommunication components to ensure the network functions efficiently
- Monitored Website, Social Media Platforms and analyzed data reports for improvement
- Determine hardware and network system issues using proactive troubleshooting techniques.
Night Assistant Supervisor
Eastern Illinois University Housing
- Supervised a staff of 30 Night Assistants to ensure safety in resident halls and around university campus
- Utilized critical thinking and problem-solving skills to quickly resolve issues
- Assisted in creating staff schedules using Excel
Education
Bachelor of Science - Computer And Information Technology
Eastern Illinois University
Charleston, IL12.2021
Associate of Science - Information Technology
Harry S. Truman College
Chicago, IL07.2019
Skills
- Cloud computing
- Python
- Networking
- Hardware Repair & configuration
- Software Installation
- Software & Hardware Troubleshoot
- Windows 10, 11, Linux, Mac OS
- Microsoft 365 Office Suite
Websites
Certification
- Dell Client Advanced & DSP Security and Privacy Foundations, 2022-01-01
- Lenovo Authorized Warranty Service Engineer, 2022-01-01
- CompTIA A+ (In-progress), 2023-01-01
- AWS certification (in-progress)
- Azure Fundamentals Certification
Timeline
Computer Hardware Technician
Worldwide TechServices LLC.
08.2022 - Current
IT Support Specialist
Femi Memorial Outreach Fund
06.2012 - 08.2020
Night Assistant Supervisor
Eastern Illinois University Housing
Bachelor of Science - Computer And Information Technology
Eastern Illinois University
Associate of Science - Information Technology
Harry S. Truman College
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