Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Steven McLane
Open To Work

Steven McLane

Morrisville,North Carolina

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Hardware Refresh IT Support TechnicianLead Assembly TechnicianOperations/ Assets SupervisorDesktop Support Specialist

Work Type

Full TimePart TimeContract WorkSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Morrisville, North Carolina, USCary, NCDurham, NCRaleigh, NC
Open to relocation: Yes

Salary Range

55000/yr - 200000/yr

Important To Me

Career advancementHealthcare benefits401k match

Summary

Technology support professional with strong background in troubleshooting, system maintenance, and user assistance. Adept at collaborating with teams to solve complex technical issues and ensure smooth IT operations. Known for adaptive problem-solving skills and reliability in fast-paced environments. Possessing expertise in hardware and software support, network configuration, and customer service.

Overview

29
29
years of professional experience

Work History

Hardware Refresh IT Support Technician

Govcio/ EPA
11.2022 - 04.2026
  • The Service Desk Tech shall perform Tier 2 services by working directly with the Service Desk and staff to ensure that service levels are achieved. The hours of operations are 24 hrs./7 days a week. Shift Flexibility is a must. The qualified candidate will perform the following:
  • Responds to and diagnoses incidents through discussions with users.
  • Provides support to end users on a variety of issues.
  • Identifies, researches and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks, and monitors problems to ensure timely resolution.
  • Provides first-tier support to end users for either PC, server or mainframe applications or hardware.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify the root cause.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
  • Operate within the SD AQL’s, first call resolution, and speed of answer.
  • Perform password resets on applicable systems.
  • Collect information from callers and ensure that tickets are promptly and accurately documented in the applicable ticketing system.
  • Utilize the knowledge base to guide callers through resolution of reported issues.
  • Ensure that all email service requests are processed within acceptable contractual limits.
  • Ensure that Tier 1 email team also receives Tier 1 phone support training to assist when email and fax incoming volume is low or during spike on the phones.
  • Ensure that a response to every contact is acknowledged to requestor, documented accurately and worked as a first contact resolution or assigned appropriately.
  • US EPA – Enterprise Support Services and Endpoint Technology (ESSET) Contractor

Lead Assembly Technician

SmallHD
03.2020 - 11.2022
  • Originally hired by Addecco temp agency as a Warehouse Materials Supervisor to serve as the primary person responsible for ensuring warehouse conditions are safe, organized and clean at all times. After 3 months I was hired on permanent with SmallHD as the Warehouse Materials Supervisor. As a Materials Supervisor I did coordinate the day-to-day activities of warehouse team to ensure that goods are moved, handled, and stored safely, correctly, and in accordance with established schedules and inventory practices.
  • After a year with SmallHD I was offered an opportunity to transition into the monitor assembly department (where after a year a worked myself up to Lead assembly technician). I prepared work stations so they are conducive with monitor production efficiency and effective work practices. Assemble parts or components to build a new product. Contribute in fitting and building of various parts to ensure smooth process of component amalgamation. Perform regular test and inspection procedures to ensure that the product is formed in accordance with specifications. Complete mid-high level assemblies and train new employees. Work with production management on delegating daily tasks and work as a line lead.

Inventory Coordinator

Car Computer Exchange
06.2019 - 02.2020
  • Originally hired by a temp agency, after 3 months I was hired on permanent. Receive and coordinate inventory staging from the time it first comes into building until it is boxed up and shipped to costumer. I also assist in the testing, staging, prep work and finally shipping.

Senior Operations Administrator

Fedex Ground
06.2017 - 06.2019
  • I Accepted a position as a warehouse associate loading box trucks for delivery and I was promoted to Senior Operations Administrator after 3 months. The promotion took me to a newly built Fedex warehouse working as the OTP Central Control Operator. Central Control operators controlled the flow of the building and freight using ISS, SAP and AS400 interface. Starting my shift, I would be in meetings to discuss how much freight and employees were needed for the night, immediately after words I physically set the building up for my shift. Being in Central Control I performed quick meetings for 3 employees. During my sort/ shift I would communicate with ALL management about the building’s performance. Working in conjuncture with management, I would track Total Labor Hours, lane full percentages, total re-handles, IC percentages, smalls packages, total manning per shift and employees would be reassigned as needed. I performed several administrator responsibilities along with emails to Senior Managers and the district. While in CC I also monitored employees’ times and absences. By the end of my shift I would leave CC and help all the managers finish up their night. Finally, I would send all recap emails to my manager, the sort manager, senior manager and several district staff.

Operations/ Assets Supervisor

Lenovo
08.2005 - 10.2016
  • In the Product Reviews department on the Lenovo campus, my role became defined as a shipping and receiving supervisor. Once I started with Lenovo I felt it necessary to have a searchable inventory database, spoke with my Director and the software engineer and created a searchable inventory system as well as a physical inventory locations. My job was to receive all inventory, verify/ complete/ manage all paperwork, place systems where they need to go. When the systems were ready to ship both foreign and domestically, I oversaw boxing, printing labels, tracking and any follow up information that need to be addressed. I completed monthly inventory verifications. Performed loan agreement/ verifications of dates/ product/s agreed upon by my department and other Lenovo departments. I also corrected any out of date loan agreements. When I found myself with time, I worked with the testing technicians and became proficient in testing various computers as well as replacing hardware devices for said computers. I performed monthly inventory verification/ correction.

Warehouse Supervisor

Alphanumeric Systems
04.2004 - 08.2005
  • Originally hired as a warehouse associate, promoted to supervisor after 6 months. There was a team of 5 warehouse personnel that I supervised in receiving of inventory, storing, testing, configuring and delivery. As a supervisor I was responsible for training employees, employee times, scheduling work assignments and disciplinary actions. At this warehouse I utilized a sit down fork truck, stand up reach fork truck as well as a standup cherry picker fork truck along with a walkie rider electric pallet jack. I conducted monthly inventory verification and reconciliation.

Assistant Manager

M&M Auto Body
04.2001 - 07.2002
  • M&M auto body was a family business my father and uncle started in 2001. Along with being an apprentice to the senior body man and an apprentice to the painter I also performed managerial tasks; including customer service, training of new employees, scheduling work assignments and quality control. Before the company had to close due to financing complications I had also started providing repair quotes for customers.

Dock Supervisor

Nortel Networks
01.2000 - 07.2001
  • Hired as a warehouse associate, promoted to dock supervisor after 1 year. Supervised and trained employees, to include organizing, prioritizing, and scheduling work assignments I worked in several different buildings, supervising no more than 4 people. Utilizing electric pallet jackets/ walkie rider, my team and I would load computer servers onto mack trucks for delivery. Before my promotion I was pulling boards/ parts for the computer servers. I was certified in Drexel fork trucks, clamp trucks, reach fork trucks and basic sit down fork truck. Every three months I would perform a inventory audit and reconciliation.

Warehouse Assistant Manager

IBM
01.1997 - 01.2000
  • In 1997 Manpower contracting agency hired me as a warehouse associate working for IBM Corp. After 6 months Manpower promoted me to Warehouse Assistant Manager. I supervised ~30 people in shipping, receiving and inventory management. As an assistant warehouse manager I was also responsible for employee training, paper work, time cards, discipline and education. I was also the person who verified quality and timing of work needed that night.

Education

High School Diploma -

Riverside HighSchool
Durham, NC
06-1996

Skills

  • Active Directory management
  • Technical support expertise
  • Software installation
  • IT security protocols
  • System administration
  • Advanced troubleshooting
  • System configuration
  • User account management
  • Cloud computing
  • New system deployment
  • Microsoft windows and office
  • Help desk support

Timeline

Hardware Refresh IT Support Technician

Govcio/ EPA
11.2022 - 04.2026

Lead Assembly Technician

SmallHD
03.2020 - 11.2022

Inventory Coordinator

Car Computer Exchange
06.2019 - 02.2020

Senior Operations Administrator

Fedex Ground
06.2017 - 06.2019

Operations/ Assets Supervisor

Lenovo
08.2005 - 10.2016

Warehouse Supervisor

Alphanumeric Systems
04.2004 - 08.2005

Assistant Manager

M&M Auto Body
04.2001 - 07.2002

Dock Supervisor

Nortel Networks
01.2000 - 07.2001

Warehouse Assistant Manager

IBM
01.1997 - 01.2000

High School Diploma -

Riverside HighSchool

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