RICARDO CORDERO
Port Lavaca,TX
Summary
Organized and dependable IT professional with a proven ability to manage multiple priorities with a positive attitude. Currently working as a Hardware Technician II at Prosperity Bank, providing enterprise-level desktop support, hardware/software troubleshooting, and system administration. Willing to take on added responsibilities to meet team goals, with a consistent record of delivering high-quality technical solutions and exceptional customer service.
Previously, I spent 4 years at Formosa Plastics Corporation as a PC Technician Intern (paid contractor through Taurus Industrial Group), where I gained hands-on experience in endpoint management, device imaging, network troubleshooting (DNS, DHCP, VPN), switch provisioning, and cross-team collaboration with Network Engineering, Asset Management, and Information Security teams.
I hold an Associate of Applied Science in Network Engineering Technology and Cloud Computing (May 2025) and a CompTIA A+ certification, with over four years of progressive IT support experience across Windows, macOS, and some Linux environments. I am committed to continuous learning, technical excellence, and being a reliable member of any IT operations team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hardware Technician
Prosperity Bank
Victoria, TX
06.2025 - Current
- Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
- Streamlined inventory management processes, maintaining accurate documentation of assets and warranty information.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed high levels of call flow and responded to technical support needs.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed computers and devices in Active Directory
PC Technician Intern
Formosa Plastics
Point Comfort, TX
06.2021 - 06.2025
- Installed and configured new software applications, enhancing overall system functionality.
- Maintained accurate inventory records for hardware components, streamlining the procurement process.
- Conducted data backups and recoveries, safeguarding valuable company information from loss or corruption.
- Installed network lines by running them through the ceiling and dropping them in the wall.
- Repaired malfunctioning hardware components promptly so as not to disrupt daily operations.
- Troubleshot network connectivity issues, restoring internet access for users quickly and efficiently.
- Provisioned network switches with supervision.
- Troubleshooting cellular connectivity for tablets and laptops around the units.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Imaged new devices such as laptops and desktops to be compliant for company use.
Retailer
H-E-B Grocery
Port Lavaca, Texas
06.2018 - 04.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and ensure customer satisfaction.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Wrapped, boxed and weighed bakery department products.
Education
Associate of Applied Science - Network Engineering Technology And Cloud Computing
Victoria College
Victoria, TX05.2025
Skills
- Computer maintenance
- Electronics troubleshooting
- Results documentation
- System configuration
- Testing and debugging
- Diagnostic testing
- Data recovery
- Cloud computing
- Hardware installation
- HelpDesk support
- Technical problem solving
Certification
- CompTIA A+
Websites
Personal Information
Timeline
Hardware Technician
Prosperity Bank
06.2025 - Current
PC Technician Intern
Formosa Plastics
06.2021 - 06.2025
Retailer
H-E-B Grocery
06.2018 - 04.2020
Associate of Applied Science - Network Engineering Technology And Cloud Computing
Victoria College