Vincent Passio
Warminster,PA
Summary
- Industrious Hardware Technician with over five years' experience providing troubleshooting, diagnostic, and repair services in homes and businesses.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
- Experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving technical problems.
Overview
5
5
years of professional experience
Work History
IT Hardware Technician
Tridentcare Health Services
02.2024 - 10.2025
- Helped streamline repair processes and update procedures for support action consistency.
- Investigated hardware product issues involving materials and software and devised solutions.
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Maintained technology equipment performance by configuring, diagnosing, and repairing hardware.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
IT Technician
WorldWide TechServices LLC.
08.2021 - 10.2023
- Replace parts, install new parts, and troubleshoot user's PCs and Laptops
- Certified in Lenovo, HP, and Dell parts
- Set appointments with customers and drove out to users' home’s or businesses' to give them quick service at their convenience.
Delivery Driver
Amazon
07.2020 - 07.2021
- Prepare and collect parcels for incoming orders and load products into vehicle
- Handle, organize, and secure packages with the utmost care
- Accomplish a 100% on-time delivery rate within strict time constraints
- Document complete and appropriate records regarding the courier packages
Education
Associate Degree - Computer Network Technician - Certificate Program
Brightwood Career Institute
Philadelphia, PA01.2019
Skills
- Windows 7, 8, 10, 11
- Computer maintenance
- Assemble/disassemble PC’s
- Install, configure, troubleshoot and repair
- Microsoft Word, Excel, PowerPoint, Access, Outlook
- Operating system management
- Asset management
- Hardware installation
- Hardware repair
- Component replacement
Timeline
IT Hardware Technician
Tridentcare Health Services
02.2024 - 10.2025
IT Technician
WorldWide TechServices LLC.
08.2021 - 10.2023
Delivery Driver
Amazon
07.2020 - 07.2021
Associate Degree - Computer Network Technician - Certificate Program
Brightwood Career Institute
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