Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alejandro Nungaray

TX

Summary

Technical operations professional with hands-on experience in equipment installation, troubleshooting, queue management, and SOP-driven environments. Proven ability to support mission-critical operations through precise execution, detailed documentation, and strong customer focus in fast-paced technical settings.

Overview

13
13
years of professional experience

Work History

Account Manager

Southern Draw Cigars
04.2023 - Current

Southern Draw Cigars — Austin, TX | Apr 2023 – Present

  • Served as primary operational point of contact for assigned accounts, ensuring accurate order execution, documentation.
  • Managed multiple concurrent work requests, prioritizing tasks and meeting committed timelines in a fast-paced environment.
  • Maintained detailed records of installations, inventory movement, and customer requests to ensure traceability and quality assurance.
  • Identified operational issues, escalated as needed, and worked cross-functionally to resolve problems efficiently.

Geek Squad Manager (Technical Services Supervisor)

Best Buy
09.2021 - 04.2023
  • Directed daily technical operations including service queue management, workload prioritization, and adherence to committed service times.
  • Led hands-on installation, setup, and troubleshooting of customer hardware and peripherals, escalating advanced issues when required.
  • Ensured proper cable management, equipment organization, and secure handling of customer devices.
  • Maintained accurate service documentation, repair notes, and operational reports per SOPs.
  • Delivered training on operational procedures, safety practices, and technical workflows to new and existing staff.

Operations Sup. (Warehouse & Infrastructure Supp.)

Best Buy
08.2018 - 09.2021
  • Oversaw shipping, receiving, equipment staging, storage, and deployment in a high-volume warehouse environment.
  • Ensured compliance with SOPs, safety requirements, and quality standards while handling sensitive equipment.
  • Maintained precise documentation of inventory movement, installations, and order fulfillment activities.
  • Led and trained teams on safe material handling, equipment movement, and operational best practices.
  • Reviewed order reports and resolved discrepancies to ensure on-time and accurate execution.

Geek Squad Operations Agent (Technical Support)

Best Buy
08.2016 - 08.2018
  • Provided front-line technical troubleshooting for hardware and software issues, collaborating with senior technicians on complex problems.
  • Managed service queues, ensuring customers received timely updates and work was completed within committed timeframes.
  • Assisted with equipment setup, device installation, and cable organization during service delivery.
  • Documented all service activity accurately to support operational tracking and reporting.

Warehouse Associate

Magnolia Audio and Video
02.2013 - 08.2016
  • Performed equipment receiving, inspection, staging, racking, packing, and shipment preparation.
  • Handled heavy equipment (up to 50 lbs) while adhering to safety standards.
  • Maintained structured cable organization, labeling, and inventory accuracy.
  • Conducted quality control checks and maintained detailed documentation of all warehouse activ

Education

Bachelor of Arts - Legal Studies

UC Santa Cruz
Santa Cruz, CA
06.2018

Communications

City College of San Francisco
San Francisco, CA
05.2016

Skills

  • Data center operations and infrastructure support
  • Equipment installation, staging, and rack-and-stack support
  • Structured cable management (fiber, copper, coax)
  • Cross-connect installation support and verification (per SOPs)
  • Hardware troubleshooting and issue escalation
  • Service queue management and task prioritization
  • SLA and committed-time adherence
  • Installation plan and SOP interpretation (diagrams, spreadsheets)
  • Quality assurance checks and post-installation verification
  • Detailed documentation and work-order reporting
  • Ticketing and work-order systems
  • Inventory and asset tracking systems (WMS, RF scanners)
  • Safe material handling and equipment movement (up to 50 lbs)
  • Safety compliance and site-specific risk awareness
  • Training, onboarding, and procedural guidance
  • Night Shift & On-Call Operations
  • Strategic Thinking
  • Time Management

Timeline

Account Manager

Southern Draw Cigars
04.2023 - Current

Geek Squad Manager (Technical Services Supervisor)

Best Buy
09.2021 - 04.2023

Operations Sup. (Warehouse & Infrastructure Supp.)

Best Buy
08.2018 - 09.2021

Geek Squad Operations Agent (Technical Support)

Best Buy
08.2016 - 08.2018

Warehouse Associate

Magnolia Audio and Video
02.2013 - 08.2016

Communications

City College of San Francisco

Bachelor of Arts - Legal Studies

UC Santa Cruz
Alejandro Nungaray