Alejandro Nungaray

Southern Draw Cigars — Austin, TX | Apr 2023 – Present

• Served as primary operational point of contact for assigned accounts, ensuring accurate order execution, documentation.
• Managed multiple concurrent work requests, prioritizing tasks and meeting committed timelines in a fast-paced environment.
• Maintained detailed records of installations, inventory movement, and customer requests to ensure traceability and quality assurance.
• Identified operational issues, escalated as needed, and worked cross-functionally to resolve problems efficiently.

• Directed daily technical operations including service queue management, workload prioritization, and adherence to committed service times.
• Led hands-on installation, setup, and troubleshooting of customer hardware and peripherals, escalating advanced issues when required.
• Ensured proper cable management, equipment organization, and secure handling of customer devices.
• Maintained accurate service documentation, repair notes, and operational reports per SOPs.
• Delivered training on operational procedures, safety practices, and technical workflows to new and existing staff.

• Oversaw shipping, receiving, equipment staging, storage, and deployment in a high-volume warehouse environment.
• Ensured compliance with SOPs, safety requirements, and quality standards while handling sensitive equipment.
• Maintained precise documentation of inventory movement, installations, and order fulfillment activities.
• Led and trained teams on safe material handling, equipment movement, and operational best practices.
• Reviewed order reports and resolved discrepancies to ensure on-time and accurate execution.

• Provided front-line technical troubleshooting for hardware and software issues, collaborating with senior technicians on complex problems.
• Managed service queues, ensuring customers received timely updates and work was completed within committed timeframes.
• Assisted with equipment setup, device installation, and cable organization during service delivery.
• Documented all service activity accurately to support operational tracking and reporting.

• Performed equipment receiving, inspection, staging, racking, packing, and shipment preparation.
• Handled heavy equipment (up to 50 lbs) while adhering to safety standards.
• Maintained structured cable organization, labeling, and inventory accuracy.
• Conducted quality control checks and maintained detailed documentation of all warehouse activ