Summary
Overview
Work History
Education
Skills
LANGUAGES
ADDITIONAL INFORMATION
Timeline
Generic

AUDRIANA BARAJAS

Boise,ID

Summary

Dedicated and detail-oriented Customer Support and Account Management professional with over 8 years of experience.

Overview

11
11
years of professional experience

Work History

Account Manager

Paylocity
Boise, ID
06.2024 - Current
  • Support employees and HR with COBRA, FSAs, HSAs, HRAs, claims, and benefit card issues.
  • Resolve escalated calls and verify coverage with insurance carriers.
  • Ensure IRS compliance for audited claims and documentation.
  • Case work management over 150 cases a day and 40 calls per day

Collection Specialist II

American Credit Acceptance
Meridian, ID
01.2023 - 09.2024
  • Conduct outbound communication to resolve outstanding auto loan balances.
  • Negotiate payment plans while maintaining full regulatory compliance.
  • Ranked consistently as a top collector, recovering thousands monthly.

Loan Processor

Check 'n Go
Meridian, ID
06.2022 - 12.2023
  • Processed loans, completed credit checks, accepted payments, and handled daily banking.

Front Desk Agent / Night Audit

Candlewood Suites
Meridian, ID
05.2022 - 07.2023
  • Managed nightly audits, reconciled financial reports, and handled guest billing.

Customer Service Sales Representative

T-Mobile
Meridian, ID
05.2020 - 05.2022
  • Handled billing, technical troubleshooting, and sales support.
  • Consistently met sales goals while providing high-quality customer service.

Sales Associate / Customer Support

Teleperformance
Boise, ID
08.2017 - 02.2019
  • Processed sales, maintained store displays, and resolved customer conflicts.
  • Assisted with account issues and provided product recommendations.

Customer Service Representative

AT&T Authorized Retailer
Ontario, OR
08.2015 - 12.2016
  • Resolved service issues, billing disputes, and handled account changes.
  • Maintained high satisfaction ratings through effective communication.

Education

Phlebotomy Certification -

Boise, ID
03-2026

High School Diploma - undefined

Cossa Academy
Wilder, ID
01-2013

Skills

  • Customer Service & Support
  • Benefits Administration (FSA, HSA, HRA, COBRA)
  • Claims Processing
  • Auditing
  • Billing & Financial Transactions
  • Collections & Negotiation
  • Quality Assurance
  • Data Entry & Documentation
  • Call Center Operations
  • Salesforce & CRM Systems
  • Microsoft Office & Google Suite
  • Bilingual: English & Spanish

LANGUAGES

English – Fluent
Spanish – Fluent

ADDITIONAL INFORMATION

  • Former Boost Mobile Manager in Ontario, OR (9 months)
  • Experience working with children and assisting families.

Timeline

Account Manager

Paylocity
06.2024 - Current

Collection Specialist II

American Credit Acceptance
01.2023 - 09.2024

Loan Processor

Check 'n Go
06.2022 - 12.2023

Front Desk Agent / Night Audit

Candlewood Suites
05.2022 - 07.2023

Customer Service Sales Representative

T-Mobile
05.2020 - 05.2022

Sales Associate / Customer Support

Teleperformance
08.2017 - 02.2019

Customer Service Representative

AT&T Authorized Retailer
08.2015 - 12.2016

High School Diploma - undefined

Cossa Academy

Phlebotomy Certification -