Alejandro Pacheco
Los Angeles,CA
Summary
Service Leader with strong background exceeding customer expectations by training, coaching, and leading team. Trained and mentored employees to achieve service goals by offering guidance on daily tasks and positive feedback. Poised and professional when resolving difficult or complex customer service complaints or requests.
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Service Leader
Chipotle Mexican Grill
Inglewood , California
01.2022 - Current
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Conducted inventory management tasks including stocking shelves, ordering supplies, and tracking sales.
- Ensured compliance with health and safety regulations by conducting regular inspections of the premises.
Retails Sales Associate
Old Navy
Manhattan Beach
11.2020 - 12.2020
- Sales associates at Old Navy work as a member of the retail store with the primary responsibility of providing seamless shopping and positive brand experience for customers, work with customers to understand their needs, help them locate what they want, and ensure a smooth sales process
Internship
UCLA
Los Angeles, CA
08.2018 - 02.2019
- Participated in after school activities such as distributing meals in organized fashion to students who stayed after hours
- I helped organize after school events for students who attended Mervyn M
- Dymally High School
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Collaborated with team members to create a comprehensive social media strategy.
- Created content for website pages, blog posts, and other online platforms.
- Contributed ideas during brainstorming sessions to generate creative solutions.
Education
High School Diploma -
Mervyn M.Dymally
Los Angeles, CA06.2020
Skills
- Team Management
- Coaching and Mentoring
- Complaint resolution
- Order Fulfillment
- Customer service excellence
- Shipping and receiving understanding
- Teamwork and Collaboration
- Filing and Recordkeeping
- Flexible Schedule
- Relationship Building
- Positive Reinforcement
- Adaptability
- Team building
- Strong Work Ethic
- Problem-Solving
- Public Speaking
- Adaptability and Flexibility
- Time Management
- Task Prioritization
- Cultural Awareness
- Reliability
- Effective Communication
- Professionalism
- Written Communication
- Email and Phone Etiquette
- Conflict Resolution
- Attention to Detail
- Active Listening
Timeline
Service Leader
Chipotle Mexican Grill
01.2022 - Current
Retails Sales Associate
Old Navy
11.2020 - 12.2020
Internship
UCLA
08.2018 - 02.2019
High School Diploma -
Mervyn M.Dymally