Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic

Alejandro Perez

Liberty Hill,TX

Summary

Resourceful and customer-focused IT Support Technician with a strong foundation in software development and backend systems. Proven experience providing technical support for the City of Austin, resolving a wide range of user issues with professionalism and efficiency. Adept at troubleshooting both hardware and software problems while leveraging deep programming knowledge to diagnose root causes, streamline solutions, and communicate effectively with both technical and non-technical users. Passionate about bridging the gap between end users and complex systems, ensuring smooth operations and high user satisfaction.

Overview

2
2
years of professional experience

Work History

IT Support Specialist

City of Austin
01.2025 - Current
  • Managed and resolved 20–30 support tickets weekly using ServiceNow,
  • Managed high levels of call flow and responded to technical support needs.
  • Set up and deployed employee workstations across 20+ departments.
  • Installed, configured and maintained computer systems and network connections.
  • Diagnosed and resolved technical issues with a 90% first-call resolution rate, minimizing downtime and improving user satisfaction scores.

IT Technical Developer Intern

Valero
05.2023 - 08.2023
  • Developed and maintained internal software tools to support oil refinery maintenance operations, improving workflow efficiency for on-site crews
  • Participated in Agile development cycles, contributing to sprint planning, daily standups, and iterative feature development
  • Reverse-engineered existing database structures to identify problems and optimize data queries to reduce load times across the team
  • Communicated between refinery maintenance teams and software developers, translating real-world operational needs into effective technical solutions
  • Presented final project outcomes and technical insights to executive leadership within the IT department, demonstrating clear business impact and depth

Education

Bachelor of Science - Computer Science

University of Texas At San Antonio
San Antonio, TX
05-2024

Skills

  • Technical troubleshooting
  • Technical support
  • Ticket management
  • Desktop support
  • Software installation
  • Remote support
  • Issue troubleshooting

Software

Active Directory

Microsoft Intune

ServiceNow

CoreView

Visual Studio

C

Linux

Interests

  • Reverse Engineering Software
  • Coding and Programming
  • Video games
  • Video Game Design
  • Cooking
  • Hunting
  • Sports

Timeline

IT Support Specialist

City of Austin
01.2025 - Current

IT Technical Developer Intern

Valero
05.2023 - 08.2023

Bachelor of Science - Computer Science

University of Texas At San Antonio

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