Alejandro Perez-Mistler

• Ensure pilots and flight attendants are legal, qualified, and available for assignments under FAR 117/121 using Navitaire N‑OC
• Coordinate with Dispatch, Inflight, Training, and Crew Planning to maintain schedule integrity and minimize delays.
• Monitor legality reports and proactively resolve conflicts to protect schedules, including during IROPs and operational disruptions.
• Manage hotel and transportation logistics for displaced crews, ensuring timely accommodations and operational readiness.

• Coordinated Line Checks, Initial Operating Experience, and Emergency Drills for optimal crew readiness
• Managed recurrent training and drug/alcohol testing, ensuring regulatory compliance and safety.
• Collaborated with Vice President of Operations, Chief Pilot, and compliance to ensure operational stability.
• Monitored documented crew member legalities ensuring compliance with FARs
• Maintained accurate records and documentation of projects to inform stakeholders of progress and updates
• Conducted assessments and provided guidance to direct reports on matters related to attendance and performance

• Assigned uncovered flying in accordance with federal regulations, contract rules, crew member qualifications.
  
• Communicated with crew members to ensure positive telephone contact was made regarding schedule modifications.
  
• Processed 800+ crew member initiated schedule changes monthly in accordance with FAR 117/121 and CBAs using FLICA software.
  Monitored documented crew member legalities ensuring compliance with FARs.

• Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
• Implemented strategies to enhance employee reliability, fostering a workplace environment built on mutual trust and accountability.
• Collaborated with various departments to create and implement protocols that strengthened overall employee reliability

• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
• Lead team by resolving customer issues and assisting specialists with customer transactions
• Trained and coached team to deliver an exceptional customer experience by identifying sales skills gaps and implemented developmental plans
• Provided guidance to individual employees on matters related to attendance and performance.
• Analyzed staffing needs, reported financial and sales data, managed cash to meet compliance

Lead team by resolving customer issues and assisting specialists with customer transactions.
Trained and coached team to deliver an exceptional customer experience by identifying sales skills gaps and implemented developmental
plans.
Analyzed staffing needs, reported financial and sales data, managed cash to meet compliance.
Top team in territory 4 months in a row based on four of the top metrics.