Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Carlos J. Hernandez

Fort Worth

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

Crew Scheduler

Envoy Air Inc.
07.2024 - Current
  • Ensure flights are properly staffed with crew members, fix schedule disruptions, and monitor compliance/legalities (FAR) in real time.
  • Collaborate with various departments to align with on schedule departures for customer satisfaction.
  • Provide exceptional support to management, colleagues, and crew (through inbound/outbound calls - absences, schedule changes, hotel accommodations, and questions/concerns)

CMET Lab Technician

Geotex
08.2023 - 07.2024
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Performed concrete/soil testing and quality control using approved laboratory procedures and instrumentation.

Package Handler

United Parcel Services, UPS
08.2022 - 07.2024
  • Followed safety regulations to maintain safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Customer Care Supervisor

Envoy Air Inc.
05.2016 - 08.2022
  • Coordinated day-to-day station operations, monitor compliance and safety risks, and conducted training and mentored team members to promote best practices in customer service and procedures.
  • Managed scheduling, manpower utilization, and resolved operational issues and maximized employee productivity.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.


Education

High School Diploma -

C.F. Brewer High School
White Settlement, TX
06-2010

Skills

  • Excellent communication
  • Safety regulations compliance
  • Operations management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving/Decision-making
  • Time management
  • Attention to detail
  • Critical thinking
  • Organizational skills
  • SABRE/QIK & other Airline resources
  • Microsoft Office

Interests

Bowling / Trumpet / Movies / Cooking

Concerts / Dancing / Restaurant / Music

Family / Swimming / Traveling

Learning other Culture/Languages

Timeline

Crew Scheduler

Envoy Air Inc.
07.2024 - Current

CMET Lab Technician

Geotex
08.2023 - 07.2024

Package Handler

United Parcel Services, UPS
08.2022 - 07.2024

Customer Care Supervisor

Envoy Air Inc.
05.2016 - 08.2022

High School Diploma -

C.F. Brewer High School

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