Alejandro Perez-Torres

• Coordinated with SOC, Dispatch, and crew leadership to support operational recovery during IROPs.
• Communicated with crew members regarding schedule modifications, reassignments, and operational updates
• Supported recovery during weather and network disruptions impacting hub connectivity and downstream Alaska Airlines operations.
• Coordinated crew scheduling within a high-frequency regional operation supporting mainline connectivity and bank integrity.

• Managed real-time crew scheduling across a multi-base, high-growth operation, balancing FAR 117 compliance, qualifications, and operational recovery during disruptions.
• Analyzed legality risks before execution, identifying downstream impacts to prevent cascading crew shortages.
• Partnered with SOC, Dispatch, and Crew Planning to align crew decisions with aircraft swaps, route protection, and recovery priorities.

• Coordinated Line Checks, Initial Operating Experience, and Recurrent Training for Flight Crew Members.
• Maintained oversight of crew qualifications, expirations, and compliance across the operation
• Reviewed, audited, and finalized premium pay and flight incentive adjustments prior to payroll processing.
• Monitored documented crew member legalities ensuring compliance with FARs

• Assigned uncovered flying in accordance with federal regulations, contract rules, crew member qualifications.
  
• Communicated with crew members to ensure positive telephone contact was made regarding schedule modifications.
  
• Processed 800+ crew member initiated schedule changes monthly in accordance with FAR 117/121 and CBAs using FLICA software.
  Monitored documented crew member legalities ensuring compliance with FARs.

• Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
• Implemented strategies to enhance employee reliability, fostering a workplace environment built on mutual trust and accountability.
• Collaborated with various departments to create and implement protocols that strengthened overall employee reliability

• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
• Lead team by resolving customer issues and assisting specialists with customer transactions
• Trained and coached team to deliver an exceptional customer experience by identifying sales skills gaps and implemented developmental plans
• Provided guidance to individual employees on matters related to attendance and performance.
• Analyzed staffing needs, reported financial and sales data, managed cash to meet compliance

Lead team by resolving customer issues and assisting specialists with customer transactions.
Trained and coached team to deliver an exceptional customer experience by identifying sales skills gaps and implemented developmental
plans.
Analyzed staffing needs, reported financial and sales data, managed cash to meet compliance.
Top team in territory 4 months in a row based on four of the top metrics.