Margarita Beltran
Salt Lake City
Summary
Dynamic manager with proven track record of ownership and initiative, excelling in fast-paced environments. Skilled in fostering productive relationships and driving team development to exceed company goals.
Overview
10
10
years of professional experience
Work History
Crew Scheduler
Breeze Airways
Salt Lake City
01.2024 - 08.2025
- Complying with FAR’s and FAA regulations
- Generating reports to verify adequate staffing
- Coordinating with Dispatch and Crew Planning to resolve IROP situations.
- Critically thinking to problem solve IROP interruptions and planning
- Understanding and monitoring crew legalities
- Coordinating with Team Travel to provide appropriate travel for crew
Manager, Central Baggage
JetBlue Airways
Salt Lake City
10.2020 - 01.2024
- Managed staffing levels for 80+ crewmembers, generating schedules and authorizing time off to ensure operational efficiency.
- Oversaw financial budgeting for department, maintaining operations under budget.
- Coordinate, and manage all activities the Supervisors, Leads and Crewmembers in Central Baggage.
- Collaborated with other departments to address escalations and resolve customer and crewmember concerns.
- Managing Business Partners' relationship and workload within Central Baggage.
- Training all 100+ Business Partners on the duties of a BSO Crewmember.
- Processed invoices from multiple airlines and business partners, ensuring payments aligned with contractual agreements.
- Reviewing all payments to Customers over $1000 in NetTracer.
- Working with other Airlines to help ensure shared information is appropriate in order to process claims or investigate possible fraud.
Supervisor, Central Baggage
JetBlue Airways
Salt Lake City
04.2018 - 10.2020
- Payroll for all 50 + CBA Crewmembers
- Shift adjustments for all CBA Crewmembers in Roster Apps
- Coaching, guiding 50 + CBA Crewmembers on areas of opportunity and growth
- Working with other Supervisors to help implement new policies
- Creating a team of SME Crewmembers to help review claims and supervising them
- Running reports to verify the areas of opportunity for the team and staffing
- Working with Crewmembers on goal setting and progress
- Reviewing monitors with Crewmembers
- Providing growth opportunity for Crewmembers to shadow or notify of upcoming workshops
Acting CBS Supervisor, Central Baggage
JetBlue Airways
Salt Lake City
08.2017 - 03.2018
- Shift adjustments in Roster Apps for 50 + Crewmembers
- Guiding Crewmembers on areas of opportunity and growth
- Working with other Supervisors to ensure the teams were consistent
- Running reports to verify and work with Manager on areas of opportunity for the team and staffing
- Assisting Crewmembers on personal goals and helping them track progress
Airport Operations CBA Crewmember Bilingual, Central Baggage
JetBlue Airways
Salt Lake City
01.2017 - 08.2017
- Answer all Central Baggage inbound calls for Baggage related issues
- Contacted customers with open claims within an hour of notification
- Reduced customer frustration during calls by actively listening and addressing concerns
- Create Damage, Delay and Missing Items reports for Customers
- Negotiated credits and claims within 5 days of claim opening
- Collaborated with Claims Specialist to assist customers and translate for Spanish-speaking clients
Specialist Baggage Recovery Bilingual, Central Baggage
JetBlue Airways
Salt Lake City
05.2015 - 01.2017
- Processed claims for lost baggage, missing items, and damage within 30 days to ensure timely resolution.
- Assigned codes to over 200 baggage claims daily to ensure compliance with DOT regulations.
- Negotiated claims after 5 days to facilitate effective claim resolution.
- Identified and flagged claims for potential fraud, submitting them for leadership review.
- Recovered customers by providing compensation for negative experiences, enhancing customer satisfaction.
- Conducted inventory of all baggage received at CBS to maintain accurate records.
Education
Diploma - General Education
La Puente High School
La Puente, California01-1996
Some College (No Degree) - Business Administration
Peirce College
Philadelphia, PA06-2026
Some College (No Degree) - General Education/Nursing Pre-req’s
Mount San Antonio College
Walnut, CaliforniaDiploma - Medical Assisting
Bryman College
Rosemead, CASkills
- Workforce management
- Shift management
- Project planning and execution
- Time management and scheduling
- Vendor coordination
- Data analysis
- Trend analysis and reporting
- Task delegation
- Employee onboarding
- Training development
- Project management
- Business development
- Customer relationship management
- Cross-functional collaboration
- Expectation setting
- Resource allocation
- Team leadership
- Decision-making
- Problem resolution
- Conflict resolution
- Effective communication
- Coaching strategies
- Emergency response
- Workforce optimization
- Talent acquisition
- Expense tracking
- Customer service
- Coaching strategies
Languages
Spanish
Professional
Timeline
Crew Scheduler
Breeze Airways
01.2024 - 08.2025
Manager, Central Baggage
JetBlue Airways
10.2020 - 01.2024
Supervisor, Central Baggage
JetBlue Airways
04.2018 - 10.2020
Acting CBS Supervisor, Central Baggage
JetBlue Airways
08.2017 - 03.2018
Airport Operations CBA Crewmember Bilingual, Central Baggage
JetBlue Airways
01.2017 - 08.2017
Specialist Baggage Recovery Bilingual, Central Baggage
JetBlue Airways
05.2015 - 01.2017
Diploma - General Education
La Puente High School
Some College (No Degree) - Business Administration
Peirce College
Some College (No Degree) - General Education/Nursing Pre-req’s
Mount San Antonio College
Diploma - Medical Assisting
Bryman College