Alejandro Preciado
Walnut Creek,California
Summary
Hardworking, operations and supply chain management student, enthusiastic about learning new skills, and contributing to group success. Experienced in the restaurant, food delivery, construction, and package delivery industries. Offers strong administrative, organizational, and problem-solving abilities. Punctual and efficient, known for reliability, time management, and excellent customer service. Motivated to provide prompt, friendly and professional service at all times.
Overview
7
7
years of professional experience
Work History
Take-Out Server
Hillstone Restaurant Group
10.2023 - Current
- Enhance customer satisfaction by taking accurate and timely phone orders for takeout.
- Expedite order processing for reduced wait times and increased customer satisfaction.
- Maintain a clean and organized work area, ensuring efficient service throughout the shift.
- Manage high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Increase repeat business through friendly interactions and prompt attention to special requests.
- Conduct regular inventory checks, minimizing shortages and optimizing stock levels for peak hours.
- Verify orders before handing them over to customers, ensuring accuracy and reducing complaints.
Delivery Driver
UPS
11.2022 - 01.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Delivery Driver
DoorDash
01.2020 - 10.2022
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- 4.99/5 Customer satisfaction rating.
- 93% Of orders delivered on time or early.
- 1,200+ orders successfully delivered.
Construction Worker
Gpn Construction
01.2020 - 01.2022
- Collected measurements and marked locations as part of project preparations
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Measured dimensions of finished pieces for conformance to specifications
- Safely operated power tools and heavy machinery to improve job efficiency and results.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered waste and trash from job sites to keep job sites clean and organized.
Restaurant Waiter
Clementine's Restaurant
03.2017 - 01.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Education
Bachelor of Science - Business Administration- Supply Chain Management
Cal State East Bay
Hayward, CA12.2024
High School Diploma -
California High School
San Ramon, CA06.2019
Skills
- Efficient
- Organized
- Team Player
- Multitasking
- Route planning
- Critical Thinking
- Attention to Detail
- Punctual and Dependable
- Customer Service and Rapport
- Order Accuracy and Delivery
- Upselling and Cross Selling
- Situational Awareness
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Take-Out Server
Hillstone Restaurant Group
10.2023 - Current
Delivery Driver
UPS
11.2022 - 01.2023
Delivery Driver
DoorDash
01.2020 - 10.2022
Construction Worker
Gpn Construction
01.2020 - 01.2022
Restaurant Waiter
Clementine's Restaurant
03.2017 - 01.2020
Bachelor of Science - Business Administration- Supply Chain Management
Cal State East Bay
High School Diploma -
California High School