Autumn Caterino
Server/Bartender
Orlando,Fl
Summary
Enthusiastic, honest and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
12
12
years of professional experience
Work History
Server/Server Shift Leader
The Townhouse Restaurant
11.2017 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales significantly by upselling higher-end products to customers.
- Responsible for training new employees and helping anyone who may have questions.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily with social relevancy and intentionality
Manager
The Townhouse Restaurant
06.2020 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Managed over 10 employees to ensure quality service to more than 100 guests.
Landscape Gardener
The Townhouse Restaurant
11.2017 - Current
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Decorate property every month with collaborating holidays and events
Server/Bartender
Olive Garden
12.2011 - 11.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Livingston Academy
Livingston, TN05.2005
Skills
- Fast Learner
- Intuitive Serving
- Honest
- Expediting Experience
- Bar Tending Experience
- Fine Dinning Experience
- Wine Experience
- Catering Experience
- Managing Experience
- Funny
- Organized
- Efficient
- Guest Engagement
- High-Volume Dining
- Wine Pairings
- Suggestive Selling
- Sales Expertise
Timeline
Manager
The Townhouse Restaurant
06.2020 - 12.2023
Server/Server Shift Leader
The Townhouse Restaurant
11.2017 - 12.2023
Landscape Gardener
The Townhouse Restaurant
11.2017 - Current
Server/Bartender
Olive Garden
12.2011 - 11.2017
High School Diploma -
Livingston Academy
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