Emma Chang
Saint Paul,MN
Summary
Energetic and hardworking individual. Excels when it comes to teamwork, adaptability, and communication. Enthusiastic when it comes to opportunities to learn more. Due to my seasoned experience in the service industry, I am equipped with many skills that can be transferred flexibly.
Overview
2
2
years of professional experience
Work History
Server/Shift Leader
Cups and Cheers International Sports Bar
Saint Paul, MN
11.2022 - Current
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Trained and acclimated new servers to restaurant's culture and operations.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Provided feedback to individual servers regarding their performance both verbally and through written documentation.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Performed cash register functions accurately and efficiently.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
- Provided support to other team members when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Education
Bachelor of Arts - Legal Studies
Hamline University
Saint Paul, MN05-2027
High School Diploma -
Tartan Senior Highschool
Oakdale06-2023
Skills
- Strong leadership
- Organization
- Staff motivation
- Customer relationship management
- Customer service management
- Able to handle a fast-paced environment
- Flexible
- Fast learner
- Strong communication skills
- Critical thinking and analytical skills
- Punctual
Languages
Hmong
Native/ Bilingual
Affiliations
I frequently enjoy peaceful activities, such as engaging with the coloring arts community, to bring out my creative side. As another creative outlet, I partake in writing poems or journal entries.
References
References available upon request.
Timeline
Server/Shift Leader
Cups and Cheers International Sports Bar
11.2022 - Current
Bachelor of Arts - Legal Studies
Hamline University
High School Diploma -
Tartan Senior Highschool
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