Brionne Collins
New Orleans,LA
Summary
Detail-oriented hospitality professional with expertise in guest relations, luxury property management, and front desk operations. Skilled in delivering outstanding service and resolving customer concerns, fostering welcoming experiences for diverse guests. Strong communication, teamwork, and problem-solving abilities align well with the demands of a Flight Attendant role.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Server/Shift Leader
Monday Restaurant
New Orleans, Louisiana
09.2025 - Current
- Deliver attentive, friendly service in a fast-paced environment.
- Anticipate guest needs and resolve concerns professionally.
- Collaborate with team members to ensure efficient service.
- Maintain cleanliness and food safety standards.
- Supervised server team during busy shifts to maintain high service standards.
- Managed shift schedules and delegated tasks among team members.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
Property Manager / Guest Relations Specialist
New Orleans Luxury Rentals
06.2025 - 09.2025
- Managed guest communications and reservations to ensure seamless booking experience.
- Resolved guest issues, achieving high satisfaction ratings among guests.
- Ensured property was ready for guest arrivals by performing inspections and organizing supplies. and inspections.
- Maintained luxury hospitality standards.
Receptionist
Special Needs Network
Los Angeles, California
08.2024 - 12.2024
Server
Willie Mae’s
Los Angeles, California
12.2022 - 08.2024
Server
First Watch
Atlanta, GA
06.2022 - 12.2022
Server/Barback
Doma Distillery
Atlanta, GA
06.2022 - 09.2022
Beauty Advisor
Sephora
01.2020 - 01.2022
Receptionist
Nola Spaces
01.2019 - 01.2020
Secretary
The Fine Arts Center
Education
Theatre -
University of New Orleans
08.2013 - 02.2015
Theatre -
Delgado Community College
08.2011 - 07.2013
Skills
- Customer Service
- Hospitality
- Passenger Service
- Conflict Resolution
- Safety Awareness
- Teamwork
- Communication
- Cash Handling
- Reservations
- Problem Solving
- Time Management
- Adaptability
- Computer Skills
- Guest Relations
- Team collaboration
- Guest relations
- Conflict resolution
- Communication skills
- Attention to detail
- Problem solving
- Time management
- Customer service management
- Verbal and written communication
- Strong leadership
Timeline
Server/Shift Leader
Monday Restaurant
09.2025 - Current
Property Manager / Guest Relations Specialist
New Orleans Luxury Rentals
06.2025 - 09.2025
Receptionist
Special Needs Network
08.2024 - 12.2024
Server
Willie Mae’s
12.2022 - 08.2024
Server
First Watch
06.2022 - 12.2022
Server/Barback
Doma Distillery
06.2022 - 09.2022
Beauty Advisor
Sephora
01.2020 - 01.2022
Receptionist
Nola Spaces
01.2019 - 01.2020
Theatre -
University of New Orleans
08.2013 - 02.2015
Theatre -
Delgado Community College
08.2011 - 07.2013
Secretary
The Fine Arts Center