Novell Johnson
Capitol Heights,MD
Summary
*Dynamic shift leader with proven expertise in team supervision, conflict resolution, and training. Dedicated to enhancing customer satisfaction and operational efficiency in high-volume dining environments.
*Detail-oriented server and shift leader excelling in high-volume service and team collaboration.
*Committed to maintaining food safety standards and enhancing guest experiences through effective conflict resolution and training initiatives. Seasoned Server Shift Leader displays expert knowledge in serving, customer service and shift operation. Consistently adheres to food quality, appearance, and presentation requirements. Demonstrates good listening skills and excellent follow-through on task management and teamwork.
Overview
8
8
years of professional experience
Work History
Server/Shift Leader
Bloomin' Brands
Oxon Hill, Maryland
01.2026 - Current
- Supervised server team to ensure efficient service during high-volume shifts.
- Trained new staff on menu details and customer service standards.
- Coordinated with kitchen staff to manage food quality and timing.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
- Managed tables throughout dining room to execute service at highest level.
- Maintained thorough knowledge of menu to describe dining options.
- Directed and assisted in general dining room cleaning and sanitation.
Server
Dave & Buster's
Springfield, Virginia
10.2022 - 01.2026
- Delivered friendly service to guests in fast-paced entertainment environment.
- Assisted guests with menu selections, addressing inquiries regarding food and beverages.
- Accurately processed customer orders using point-of-sale systems.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Trained new servers on restaurant procedures and customer service expectations.
- Resolved guest complaints promptly to enhance overall dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Won an award for "Rising Star" based on performance, attendance, accountability, and punctuality.
Bartender Shift Manager
Myron Mixon Pit Master BBQ
Old Town, VA
07.2018 - 04.2021
- Supervised daily bar operations and ensured compliance with safety standards.
- Trained new bartenders on drink preparation and customer service techniques.
- Developed drink menus based on seasonal ingredients and customer preferences.
- Assisted in resolving customer complaints to enhance overall satisfaction.
- Implemented cost-effective strategies for waste reduction in beverage preparation.
- Maintained cleanliness and organization of the bar area for efficient service.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
Education
High School Diploma -
Nova
Northern Virginia06-1997
Skills
- Team leadership
- Staff training
- Menu knowledge
- Conflict resolution
- Cash handling
- Customer service
- Food safety compliance
- Effective communication
- Time management
- Quality assurance
- Daily specials promotion
- Table management
- Staff motivation
- Attention to detail
- Problem solving
- Service coordination
Timeline
Server/Shift Leader
Bloomin' Brands
01.2026 - Current
Server
Dave & Buster's
10.2022 - 01.2026
Bartender Shift Manager
Myron Mixon Pit Master BBQ
07.2018 - 04.2021
High School Diploma -
Nova