Megan McCain
Kokomo,IN
Summary
Proven leader with extensive experience in hospitality management, notably at Popeyes Chicken, where I spearheaded initiatives that significantly enhanced customer satisfaction and team productivity. Expert in complaint handling and shift planning, I excel in fostering team cohesion and driving operational excellence. My approach combines strong organizational skills with a commitment to creating memorable guest experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Server/Shift Leader
Cracker Barrell
07.2023 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
Manager
Popeyes Chicken
01.2023 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Management
Tonys Grill
01.2014 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Education
High School Diploma -
Rochester High School
Rochester, IN06.2016
Skills
- Organization
- Complaint Handling
- Shift planning
- Personnel Training
- Verbal and written communication
- Customer Relationship Management
- Guest service
- Staff Motivation
- Hospitality administration
- Reliable and Responsible
- Team Leadership
- Cool Under Pressure
Timeline
Server/Shift Leader
Cracker Barrell
07.2023 - Current
Manager
Popeyes Chicken
01.2023 - 07.2023
Management
Tonys Grill
01.2014 - 09.2019
High School Diploma -
Rochester High School