Victoria Cavanagh
Benbrook
Summary
Dedicated server with 10 years of experience in customer relationship management and complaint handling. Proven ability to enhance guest satisfaction through effective communication and teamwork.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Server/Shift Leader
Tommy's Burgers & Brews
06.2016 - Current
- Supervised daily operations, ensuring high-quality service and adherence to company standards.
- Trained and mentored new staff on menu knowledge and customer service techniques.
- Managed shift schedules, optimizing labor efficiency while maintaining staffing levels.
- Coordinated with kitchen staff to streamline order processing during peak hours.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
- Implemented training programs that improved server performance and reduced onboarding time.
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Bussed and reset tables to keep dining room and work areas clean.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping practices.
- Trained new staff on operational procedures and customer service standards.
Server
Ihop
07.2013 - 09.2014
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Implemented efficient table turnover strategies, improving overall dining capacity.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Education
High School Diploma -
Cassia High
Burley, ID06-2011
Skills
- Organization
- Complaint handling
- Shift planning
- Personnel training
- Customer relationship management
- Menu presentation
- Table bussing
- Guest service
- Food safety
- Dining room logistics
- Customer service management
- Dining room management
- Cleaning and sanitation
- Server training
- Cool under pressure
- Team player
- Transactions and cash handling
- Beverage preparation
- Wine Knowledge
- Courteous phone demeanor
Certification
TABC
Texas Food Handlers
Timeline
Server/Shift Leader
Tommy's Burgers & Brews
06.2016 - Current
Server
Ihop
07.2013 - 09.2014
High School Diploma -
Cassia High