- Enjoy working out for overall physical and mental well-being
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy cooking for friends and family gatherings
- Watching Movies and TV Shows
- Avid Reader
- Personal Development and Self-Improvement
Kassandra Prunty
Erie,PA
Summary
Dynamic server and shift leader at Samurai Kitchen and Sushi, recognized for enhancing customer satisfaction through effective complaint handling and strong leadership. Expert in personnel training and menu memorization, I successfully increased sales by upselling premium items while fostering a warm, friendly atmosphere that cultivated lasting customer relationships. I am a hard worker and very reliable. I am a dedicated and focused person and once I set my mind to something, I make it my priority to achieve it.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Shift Leader
Samurai Kitchen and Sushi
Erie, PA
05.2019 - Current
- Supervised daily operations and ensured adherence to service standards.
- Trained and mentored new staff on menu offerings and customer service techniques.
- Resolved customer inquiries and complaints to enhance dining experience.
- Led team of servers to ensure timely and accurate order delivery.
- Trained new staff on menu offerings and service standards.
- Monitored inventory levels and coordinated with suppliers for restocking.
- Resolved customer complaints effectively, maintaining high satisfaction rates.
- Conducted shift briefings to align team on daily goals and priorities.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
- Increased team productivity with thorough training sessions and consistent performance feedback.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assisted in the development of seasonal promotions, increasing customer engagement and repeat business.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Processed orders and sent to kitchen employees for preparation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Consistently met or exceeded sales goals through upselling techniques.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed ideas for improving server procedures during weekly meetings with management staff.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
Education
High School Diploma -
Jamestown High School
Jamestown, NY06-2006
Skills
- Organization
- Complaint handling
- Shift planning
- Personnel training
- Customer relationship management
- Verbal and written communication
- Strong leadership
- Reliable and responsible
- Adaptable and flexible
- Warm and friendly
- Menu memorization
- Multitasking Abilities
Certification
RAMP Certified - 9 years
Interests
Timeline
Server/Shift Leader
Samurai Kitchen and Sushi
05.2019 - Current
High School Diploma -
Jamestown High School