Chloe Chu
Katy,Texas
Summary
Dedicated professional with extensive customer service experience and proven leadership skills. Strong problem-solving abilities complemented by a passion for mathematics and technology. Committed to sharing knowledge and assisting others in achieving their goals.
Overview
6
6
years of professional experience
Work History
Shift Leader / Server
Dough Zone Dumpling House
Post Oak, TX
11.2023 - Current
- Lead and manage front-of-house operations during shifts, ensuring smooth service and customer satisfaction
- Train and mentor new staff members on service standards, safety protocols, and company procedures
- Handle customer complaints professionally and resolve issues to maintain positive dining experiences
- Monitor dining room and coordinate seating arrangements to optimize efficiency
- Assist with closing procedures, cash handling, and daily reporting
Barista
Happy Lemon
Katy, TX - Texas
08.2023 - 12.2023
- I worked part-time while attending school.
- Quickly learned to prepare over 50 different types of drinks within 2 to 4 hours.
- Took on the responsibility of training new employees, demonstrating leadership, and strong communication skills.
Server / Waitress
Vietnamese and Thai Restaurant
Pearland And Houston, TX
08.2019 - 01.2023
- Delivered exceptional customer service in high-pressure dining settings, earning positive feedback and repeat clientele.
- Maintained comprehensive knowledge of menu offerings to provide tailored recommendations.
- Managed multiple tables effectively, ensuring order accuracy and prompt service.
- Collaborated with kitchen and bar staff to accommodate special requests and dietary restrictions.
- Upsold menu items, driving revenue growth and achieving sales objectives.
- Ensured cleanliness and organization of the dining area for optimal guest experience.
Education
Bachelor’s Degree in Computer Science - Computer Science
University of Houston – Main Campus
Houston, TX05-2026
Associate of Science - Computer Science
San Jacinto Community College
Pasadena, TX05.2025
High School Diploma -
Glenda Dawson High School
Pearland, TX05-2022
Skills
- Strong communication and customer service skills
- Team leadership
- Time management
- Proficient with point of sale (POS) systems
- Fast learner
- Adaptable in fast-paced environments
- Solid understanding of basic and some advanced math concepts
- Introductory coding skills: C
- Teamwork
- Collaboration
- Problem solving
Languages
English
Professional
Vietnamese
Professional
Timeline
Shift Leader / Server
Dough Zone Dumpling House
11.2023 - Current
Barista
Happy Lemon
08.2023 - 12.2023
Server / Waitress
Vietnamese and Thai Restaurant
08.2019 - 01.2023
Bachelor’s Degree in Computer Science - Computer Science
University of Houston – Main Campus
Associate of Science - Computer Science
San Jacinto Community College
High School Diploma -
Glenda Dawson High School
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