Alejandro Reyes
Queens,NY
Summary
Experience following orders and directions from another person and giving instructions to others.
Fast learning of skills, learning and improving from mistakes.
Take care of the minimum demands and details.
Able to follow instructions under Spanish and English.
Able to communicate effectively and clearly in English.
Able to every physical work.
Effective finding solutions to issues or problems that can shows up at anytime.
Passionate about working hard to get better opportunities as better quality of life.
Overview
3
3
years of professional experience
Work History
Shift Leader
NAYA
2023.02 - Current
- Supervised team operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored new staff on operational procedures and customer service best practices.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented process improvements that enhanced service speed and customer satisfaction.
- Served consistent portions following recipes and control standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Resolved customer inquiries effectively, maintaining high standards of service quality and satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Shift Leader
Dos Toros
2024.11 - 2025.10
- Monitored compliance with health regulations, ensuring a safe environment for employees and customers.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Directed food preparation and cooking activities to meet health and safety standards.
Education
High School Diploma -
Bachillerato General Mediante Certificación Por Examen
Puebla, Pue, México.Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Customer service focus
Flexible schedule
Staff training and development
POS system operation
Safety processes and procedures
Inventory counts
Assigning work
Complaint resolution
Daily workflows
Policy enforcement
Quality control assurance
Shift leadership
Shift checklists
Multitasking Abilities
Attention to detail
Active listening
Teamwork and collaboration
Time management
Task prioritization
Reliability
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Shift Leader
Dos Toros
2024.11 - 2025.10
Shift Leader
NAYA
2023.02 - Current
High School Diploma -
Bachillerato General Mediante Certificación Por Examen