Alejandro Rodriguez

• Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients.
• Streamlined warehouse operations for better organization and faster order fulfillment.
• Strengthened supplier relationships through proactive outreach and effective negotiation.
• Managed returns efficiently, improving customer experience while minimizing losses for the company.
• Conducted regular inventory audits, resulting in reduced discrepancies and improved stock accuracy.
• Cultivated lasting client relationships through excellent communication skills and consistent followups.
• Ordered parts from various distributors to fulfill demands.
• Stocked and managed stock of parts.
• Reached out to vendors outside usual network to find parts not available from traditional sources.
• Accounts payable experience.
• Accounting experience
• Delivery experience
• Knowledge of submitting orders to suppliers through CDK
• Cashiering experience
• Cold calling shops to build new relationships and increase sales.

• Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
• Assisted customers with locating specific parts, leading to a streamlined shopping experience.
• Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
• Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.

• Created, built and maintained professional customer relationships.
• Built and maintained network of second source suppliers.
• Achieved personal and store sales goals and service objectives.
• Ordered parts for customers, repair shops, and service departments for use in automotive equipment.

• Resolved Customer conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.
• Coordinated with team and upper management to address and solve Forthcoming issues.

• Verified insurance coverage with discharged patients in need of specialty pharmacy IV medications and/or home healthcare. Ran and adjudicated test claims from HMO, PPO, and Commercial insurances. Coordinated with Hospital Case managers, Primary care physicians, and or patients in regards to fulfilling prior authorization requests and Co-Pay requirements. Calculated and verified compound medications therapy length

M.T.M. tech. (Medication therapy Management)

08/2018 - 02/2020

Handle non-stop inbound pharmacy calls from prescribers, patients and insurance agents. Communicate with dispensing pharmacies to relay Identify and resolve third party insurance rejections (TPR'S). Complete cold outbound calls to patients whose insurance deemed eligible for a Comprehensive Medication Review of all current active meds, allergies and side effects, or a T.M.R. (Targeted medication review).

Registered Pharmacy Technician

02/2017- 08/2018

• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Counseled customers on medications, appropriate dosage and potential side effects.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Contacted, hired, and trained new talent. Developed and executed important projects such as unloading and organizing shipment to the sales floor. Re-merchandising the store to make products more visually appealing for guests. Corporate Directive Projects. Maintained communication between stores and business partners through daily emails. Ex. partnering with upper-management to schedule a special order for bulk buyers and communicating daily metrics such as sales numbers and goals. Handled and distributed store capital. Prepared and Scheduled brink's pickups, and change orders

Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Fostered a positive work environment by treating all employees and customers with respect and consideration. Supervised all cashiers and front store staff and coached appropriately. Communicated clear expectations and goals to higher management closing emails. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.