Alejandro Romero

• Lead front-of-house operations within a Forbes-recognized luxury dining environment generating $40K+ on peak service nights.

• Supervise and coordinate a team of 40+ staff members across high-volume service periods.

• Contribute to multi-million-dollar annual F&B revenue performance through operational oversight and service optimization.

• Maintain Forbes-level service standards under high-pressure, high-visibility conditions.

• Support labor coordination, event logistics, and inventory management to ensure operational efficiency.

• Mentor and develop team members to improve performance, accountability, and guest satisfaction metrics.

• Develop performance-focused wellness frameworks tailored for hospitality teams.
• Design leadership development workshops integrating operational excellence and employee engagement.
• Create boutique wellness experiences aligned with luxury guest expectations.
• Build strategic partnerships with Miami-based wellness providers to enhance hospitality programming.

• Supervised the floor during busy times and corrected mistakes impacting service delivery.
• Monitored inventory levels to ensure adequate stock of ingredients and supplies.
• Provided excellent customer service to enhance dining experience.

• Maintained the buffet with regular cleaning, organizing, and replenishment.
• Ensured that proper food storage techniques were followed to maintain freshness and prevent spoilage.

• Provided information about hotel amenities, services, and local attractions.
• Managed guest inquiries and resolved concerns promptly and professionally.

• Coordinated special events and activities to enhance guest experiences at the hotel.
• Implemented training programs for new hires to improve service quality and efficiency.