Alejandro Salazar

Leadership in technical support, customer training, and process improvement.

• Mentored and coached colleagues, sharing technical expertise to enhance team capabilities and improve service efficiency across multiple accounts.
• Provided expert service and maintenance of the A3600 Automation System, including troubleshooting and repairing multiple integrated modules, to ensure seamless laboratory operations.
• Utilized wiring, diagrams, and manufacturer manuals to diagnose and resolve instrumentation issues efficiently, minimizing system downtime, and improving customer satisfaction.
• Conducted customer training to develop self-reliant operators, reducing service calls, and empowering laboratory staff to manage routine troubleshooting.
• Established strong relationships with upper management, collaborating on process improvement strategies, and addressing key operational challenges to optimize workflow and system performance.
• Led the execution of scheduled maintenance across multiple automation modules, ensuring compliance with service protocols, and extending instrument longevity.
• Leveraged company-developed tools and software for remote monitoring diagnostics and predictive maintenance, proactively addressing potential failures before they impact operations.
• Managed inventory records to ensure parts availability, and efficient resource allocation for service operations.
• Maintained comprehensive service documentation, detailing troubleshooting steps, resolutions, and customer interactions to improve knowledge sharing and support continuous improvement.

Field Service Representative.|Abbott Laboratories.

Expert in instrument service, customer retention, and team development.

• Serviced and maintaned a wide range of Abbott instrumentation in the field, including all Celldyne systems including Sapphire and Architect series, ensuring optimal performance and customer satisfaction.
• Mentored and coached new hires, providing hands-on training and guidance to develop technical expertise and improve service efficiency within the team.
• Troubleshoot and resolve complex system issues, leveraging in-depth knowledge of diagnostic platforms to minimize downtime, and maintain operational excellence.
• Managed service operations across a large territory, covering New York State and New England, demonstrating adaptability and strong time management in a high-demand environment.
• Focused on customer retention and satisfaction, setting a goal to resolve service issues within the same day, and strengthening client trust and long-term partnership.

Service Angineer | Abbott Labs

Technical expertise, team development, and independent problem-solving.

• Serviced first-generation X systems and Celldyne instruments across the Bronx, Westchester, and Upstate NY, ensuring optimal instrument performance and reliability.
• Traveled with senior engineers during initial training, gaining hands-on experience and rapidly developing the skill necessary to work independently and effectively in the field.
• Mentored and coached new hires, providing technical guidance and integrating them into the team to become confident and efficient field engineers.
• Developed a strong foundation in diagnostics, troubleshooting, and system maintenance, enabling quick and accurate resolution of complex instrument issues.
• Established strong relationships with customers, focusing on service excellence, and customer satisfaction to drive retention and trust in Abbott's solutions.

Laboratory Medical Technologist.

Expertise in laboratory operations, quality assurance, and instrumentation.

• Performed quality control verification, ensuring the accuracy and reliability of test results in compliance with laboratory standards.
• Conducted assay calibrations and precision testing, maintaining optimal performance of diagnostic assays, and minimizing variability in test results.
• Operated and maintained laboratory instrumentation, troubleshooting issues, and performing routine maintenance to prevent downtime.
• Managed proficiency testing and external quality assessment (EQA) to benchmark laboratory performance against peers and regulatory requirements.
• Assisted in implementing new laboratory techniques and technologies, improving testing efficiency, and expanding diagnostic capabilities.