Alejandro Saldivar
Tucson,United States
Summary
Hardworking and reliable. Focused on going above and beyond to support team and serve customers. Motivated to continue to learn and grow. Able to work in any sorts of conditions and environment. Get along really well with co-workers and customers. Can handle any complications and situations. Can be trusted with getting work tasks completed by the end of the day. Self-motivated and obligated to work hard with integrity. Not afraid of discipline or to ask questions about how things need to be done correctly in order to satisfy the workplace.
Overview
3
3
years of professional experience
Work History
Car Rental Agent
Precision Toyota Of Tucson
Tucson, AZ
11.2019 - 07.2020
- Managed multiple tasks in high-volume environment.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Implemented stock control systems for monitoring and requisitioning supplies.
Service Advisor
Nick Zelinski
Tucson, AZ
07.2020 - 08.2021
- Recommended initiatives to improve customer service standards and internal work procedures
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Followed up on warranty paperwork to verify completion, classification and submission to extended service vendors or manufacturers
- Composed memos, reports and quality assurance communications to professionally connect with customers or internal departments about service activities
- Completed forms for service orders, set up accounts and assisted customers with billing questions
- Handled telephone inquiries to scheduled appointments and update customers on in-progress work
- Determined charges for services requested, collected deposits or payments, and arranged for billing
- Remained calm, composed and polite to deescalate aggressive customer behavior
- Engaged with customers to understand needs, resolve issues and answer product questions.
Service Technician
Precision Toyota of Tucson, Nick
Tucson, AZ
08.2021 - 08.2022
- Inspected and maintained oil changes, tire rotations, brake flushes, transmission EFI flushes, tire balances, tire changes, tire repairs, cabin and engine air filter replacements
- Communicate with service advisors about customers' vehicles to verify any up-sales or concerns
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Quality check other mechanics work on the team to make sure service is done properly and to avoid any safety concerns
- Documented maintenance and repair activities using established methods
- Coordinated preventive maintenance schedules and updated timelines based on available resources
- Operated machines to repair defective and damaged items
- Tested finished results to guarantee conformity to standard
- Applied safety standards to eliminate and mitigate risk of workplace safety hazards
- Cleaned and oiled machinery to maintain proper operation.
Freight Associate
The Home Depot, Andrew Vigil
Tucson, AZ
08.2022 - 02.2023
- Organize freight merchandise onto silver carriers and pallets that have the location of where the freight is going on the sales floor
- Use pallet jacks to maneuver pallets loaded with freight merchandise
- Transported items within warehouse using equipment such as hand trucks, pallets jacks and forklifts
- Separated product by SKU, product number, or quantity and broke down pallets
- Loaded and unloaded trucks manually or using Material Handling Equipment (MHE)
- Requisitioned and stored inventory materials to maintain adequate stock levels
- Checked work areas regularly to proactively handle safety and housekeeping requirements.
- Loaded and unloaded trucks.
Leasing Consultant
HSL Asset Management LLC
Tucson, AZ
08.2022 - 02.2023
- Get applicants approved with either a standard or additional deposit depending on qualifying criteria from the Community Director
- Build and organize files for applicants/residents and keep papers in order based on File
- Audit sheet
- Adhered to fair housing standards to avoid legal issues and prevent discriminatory practices
- Coordinated administrative processes for consistent handling of paperwork, credit checks and rent collection
- Planned marketing and outreach strategies to consistently bring in new leasing prospects
- Worked with qualified repairers to keep properties and grounds up to modern standards
- Organized events to engage residents and build strong sense of community
- Resolved legal issues and neighborhood disputes with the help of strong communication skills, policy expertise and knowledge of local laws
- Worked with leasing agents to market vacancies and keep occupancy rates high
- Handled administrative work to smooth new resident move-in processes.
Education
High School Diploma - Communications
Flowing Wells High School
Tucson, AZundefined
Pima Community College
Tucson, AZSkills
- Good Telephone Etiquette
- Planning and Coordination
- Multitasking Abilities
- Analytical and Critical Thinking
- Administrative Support
- Records Oversight
- Dependable and Responsible
- Excellent Communication
- Organization and Time Management
- Flexible and Adaptable
- Data Entry
- Teamwork and Collaboration
Timeline
Freight Associate
The Home Depot, Andrew Vigil
08.2022 - 02.2023
Leasing Consultant
HSL Asset Management LLC
08.2022 - 02.2023
Service Technician
Precision Toyota of Tucson, Nick
08.2021 - 08.2022
Service Advisor
Nick Zelinski
07.2020 - 08.2021
Car Rental Agent
Precision Toyota Of Tucson
11.2019 - 07.2020
High School Diploma - Communications
Flowing Wells High School
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Pima Community College