Alejandro Sicilia Gonzalez
Spring,TX
Summary
Dynamic IT Technician with proven expertise at Confections Cumbre, enhancing system uptime through effective troubleshooting and preventive maintenance. Skilled in Windows environments and user support, I excel in problem resolution and customer service, ensuring seamless operations and high user satisfaction in fast-paced settings. Adaptable and quick to learn new technologies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT / Operating Systems Technician
Confecciones Cumbre
01.2021 - Current
- Deployed, set up, and supported Windows-based systems for office and production users.
- Analyzed and rectified hardware, software, and operating system issues.
- Facilitated daily technical support for end users, enhancing system uptime and productivity.
- Executed preventive maintenance and system optimization.
- Supported basic network troubleshooting tasks focusing on IP, connectivity, and printers.
- Installed and maintained various systems for optimal performance and reliability.
- Troubleshot equipment issues to ensure smooth operation and minimal downtime.
- Conducted routine inspections to identify potential problems in systems.
- Implemented security measures to protect data from unauthorized access.
Education
Technical Degree - Information Technology
Udemy
Skills
- Operating systems: Windows 10
- Windows 11
- Basic Windows Server concepts
- PC assembly
- Component replacement
- Diagnostics
- Preventive maintenance
- tcp/ip
- DNS
- DHCP
- Lan/wan basics
- IP configuration
- Ping troubleshooting
- Help desk support
- Ticket resolution
- User onboarding
- Remote support basics
- OS installation
- Driver management
- System updates
- Antivirus tools
- Active Directory fundamentals
- User accounts
- Permissions
- Problem documentation
- Strong customer service and communication skills
- Ability to work independently and in team environments
- Fast learner with high adaptability to new technologies
- Experience working in fast-paced environments
Certification
Two IT-related courses completed in the United States (Udemy)., available and ready to be attached.
Personal Information
Title: Junior IT Support / Help Desk Technician