Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandro Silva Pineda

Summary

Dynamic Parts Specialist Manager at Liberty Lawn and Saw Shop with a proven track record in inventory management and exceptional customer service. Skilled in problem-solving and team collaboration, I enhanced productivity by streamlining parts issuance and resolving complex inquiries, consistently exceeding customer expectations and fostering a supportive environment.

Overview

11
11
years of professional experience

Work History

Parts Specialist Manager

Liberty Lawn and Saw Shop
02.2024 - 07.2025
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.

Behavioral Therapist

Autism Spectrum Interventions
01.2021 - 05.2021
  • Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
  • Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
  • Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
  • Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.

Operations Testing Analyst

Starbucks
10.2018 - 09.2019
  • Ensured consistency across all releases with strict adherence to established change management procedures during software deployment phases.
  • Enhanced testing efficiency by implementing automated test scripts and tools.
  • Boosted customer satisfaction by conducting thorough user acceptance testing, ensuring products met end-user needs.
  • Increased visibility into application performance metrics by developing custom dashboards for tracking key indicators during the testing phase.

Barista Shift Supervisor

Starbucks
05.2017 - 07.2021
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Direct Support Professional

Ambitions of Washington
04.2014 - 05.2017
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Education

Associate of Science - Associates of Arts And Sciences

Columbia Basin College
Pasco, WA
05-2016

Skills

  • Warehouse operations

  • Forecasting and planning

  • Environmental awareness

  • Customer service

  • Verbal and written communication

  • Invoice processing

  • Problem-solving skills

  • Inventory management

  • Team collaboration

  • Training and coaching

  • Multitasking

  • Servant Leadership

Languages

Spanish
Native or Bilingual

Timeline

Parts Specialist Manager

Liberty Lawn and Saw Shop
02.2024 - 07.2025

Behavioral Therapist

Autism Spectrum Interventions
01.2021 - 05.2021

Operations Testing Analyst

Starbucks
10.2018 - 09.2019

Barista Shift Supervisor

Starbucks
05.2017 - 07.2021

Direct Support Professional

Ambitions of Washington
04.2014 - 05.2017

Associate of Science - Associates of Arts And Sciences

Columbia Basin College

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Alejandro Silva Pineda