Results-driven operations leader with 10+ years of professional experience in fast-paced, customer-focused environments. Proven experience leading teams of up to 21 employees , managing daily operations, staffing, scheduling, employee development, inventory, and business performance. Strong background in monitoring KPIs, achieving operational goals, and collaborating with leadership to improve productivity and customer experience. Hands-on leader recognized for developing employees, maintaining high standards, and driving team performance and business results.
Successfully mentored and developed 7 team members who advanced to higher-level positions , demonstrating a strong ability to identify talent, develop employees, and prepare team members for career growth.
Promoted from Assistant Manager to General Manager and selected to lead the opening of a new location, recruiting, hiring, onboarding, and training a team of 21 employees.