Brandon Dawkins
Kernersville,NC
Summary
Dynamic and results-driven manager with 8+ years of experience in leading diverse teams, optimizing operations, and delivering exceptional results in both hospitality and education industries. Skilled in team leadership, customer engagement, and strategic operations, with a proven track record of driving revenue growth and fostering strong team collaboration. Passionate about implementing innovative strategies to enhance performance and achieve organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Volunteer Mentor
Local Youth Leadership Program
01.2020 - Current
- Guided young adults in personal and professional development, fostering leadership skills and community involvement
MANAGER
Ghost Bar Kitchen & Cocktails
02.2022 - 09.2024
- Directed daily operations, achieving measurable growth in revenue and enhanced team collaboration
- Improved customer satisfaction by implementing efficient service strategies and streamlining workflows
- Delivered 15% revenue growth through strategic initiatives and upselling programs
- Recruited, trained, and mentored a high-performing team, reducing employee turnover by 20%
MANAGER
Our House Learning Center
03.2016 - 02.2022
- Led a team of educators, optimizing curriculum delivery and enhancing student learning outcomes
- Introduced innovative teaching methods, resulting in a 30% improvement in student performance metrics
- Managed budgets and resources effectively, ensuring operational efficiency and cost control
- Built strong relationships with parents and stakeholders to foster community engagement
Education
Bachelor of Science - Sports Science & Fitness Management
North Carolina A&T State University
Greensboro, NC12.2017
Skills
- Team Leadership & Development
- Customer Engagement & Satisfaction
- Operational Strategy & Process Improvement
- Revenue Growth & Profitability
- Conflict Resolution & Problem-Solving
- Training & Mentorship
- Skill development
Certification
- First Aid and CPR Certification
- Leadership Development Training, 2023
Accomplishments
- Increased customer retention by 25% through implementing loyalty programs and improving customer experience.
- Awarded 'Manager of the Year' at Ghost Bar Kitchen & Cocktails for exceptional performance in 2023.
- Reduced operational costs by 10% at Our House Learning Center through process optimization and resource management.
Timeline
MANAGER
Ghost Bar Kitchen & Cocktails
02.2022 - 09.2024
Volunteer Mentor
Local Youth Leadership Program
01.2020 - Current
MANAGER
Our House Learning Center
03.2016 - 02.2022
- First Aid and CPR Certification
- Leadership Development Training, 2023
Bachelor of Science - Sports Science & Fitness Management
North Carolina A&T State University
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