Alejandro Tavares
Edinburg,TX
Summary
Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Bilingual Customer Service Representative
Spectrum
03.2022 - Current
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Maintained and managed customer files and databases.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Store Associate
Shoe Carnival
09.2020 - 04.2022
- Maintained tidy and organized store to comply with cleanliness standards.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Guest Advocate
Target
06.2020 - 09.2020
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Store Associate
Shoe Carnival
11.2018 - 06.2020
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
Education
High School Diploma -
James Pace Early College High School
Brownsville, TX06.2021
Skills
- Attention to Detail
- Customer Service
- Inventory Management
- Heavy Lifting
- Stock Rotation
Timeline
Bilingual Customer Service Representative
Spectrum
03.2022 - Current
Store Associate
Shoe Carnival
09.2020 - 04.2022
Guest Advocate
Target
06.2020 - 09.2020
Store Associate
Shoe Carnival
11.2018 - 06.2020
High School Diploma -
James Pace Early College High School